Associate Analyst - Process Mapping and Testing

Location: Charlotte, NC

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is responsible for supporting continuous improvement within the Financial Crimes organization, with a primary focus on process mapping and user acceptance testing. The Process Mapping and Testing analyst will help ensure process and workflow changes are thoroughly assessed, clearly documented, and effectively tested prior to implementation. This role plays an important part in improving the associate and customer experience by identifying operational risks and inefficiencies, documenting process flows, writing test scripts, performing testing, and supporting successful change execution.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Create, update, and maintain process maps for financial crimes processes including current and future state processes
• Document process steps, decision points, handoffs, controls, and operational impacts related to system and workflow changes
• Perform user acceptance testing for enhancements, releases, and other changes affecting financial crimes operations
• Document and execute test scenarios, document results, identify issues, and track defects through resolution
• Partner with project, process, and operations teams to understand business requirements and translate them into practical testing scenarios and workflow documentation
• Review changes for impacts to associate and customer experience, operational execution, and customer outcomes
• Provide clear and organized documentation of testing results, process changes, observations, and recommendations
• Support implementation and release activities, including change communications and post-deployment validation as needed
• Assist with tracking action items, maintaining documentation, and supporting project readiness activities

The Qualifications We’re Looking For

• Experience with MS Planner/Project and the MS Suite (Excel, Word, PowerPoint, Visio))
• Experience with process mapping, workflow documentation, or procedure documentation
• Experience supporting user acceptance testing, business testing, or other operational validation activities
• Ability to navigate ambiguity and work with a sense of urgency
• Ability to collaborate effectively across business, project, and operations teams
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Operations experience, preferably in fraud operations, financial services, or a related environment

Minimum Qualifications

0+ years of experience

High school Diploma or GED equivalent

How We'll Have Your Back

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [email protected] with details of your accommodation request.

Base Pay Range

$47,840.00 - $75,000.00

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation

This position is eligible to participate in our annual incentive plan.

Additional Locations: Jacksonville, FL