Associate Experience Product Owner

Location: Charlotte, NC

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, we believe the experience our associates have with technology shapes the experience they deliver to our customers. We’re seeking an Associate Experience Product Owner to be accountable for how the technology associates use every day (devices, sign-on, applications, collaboration and support) comes together across our predominantly Microsoft environment and our Mac population. This role serves as the bridge between associates and the teams that engineer, secure and run our technology, including HR, Security and Tech, aligning priorities, closing the gaps between domains and making security part of a great associate experience.

This role is ideal for a product-minded technologist who thrives on influence, evidence and turning many voices into one clear direction. Help shape how AI, including Microsoft 365 Copilot and agents, becomes part of the associate’s everyday workflow in a safe, governed and measurable way.

The Work Itself

• Lead associate insight and evidence gathering through listening sessions, shadowing and an associate panel that tests changes before they reach the broader company.
• Own the integrated associate experience backlog and roadmap, writing clear problem statements and sequencing work with reason, while engineering teams build and run the solutions.
• Partner with domain owners across devices, identity, applications, collaboration and support to align priorities, surface cross-domain dependencies and gaps, and convene joint decisions.
• Work closely with HR. Security. and Tech as standing stakeholders, partnering on a joint inventory of endpoint agents (the security, device-management and monitoring software installed on associate devices), their performance and their management across the lifecycle.
• Coordinate controlled before-and-after testing on Windows and Mac, joint root-cause analysis, pilots and rollout rings whenever security tools or patching may affect performance, recognizing that correlation is not proof.
• Define paired acceptance criteria that hold performance and protection or compliance to the same standard before a change moves forward.
• Establish the experience baseline and lead a quarterly experience review that balances friction and performance with protection health, coverage and patch compliance, reporting Windows and Mac side by side.
• Lead the integration of AI into the associate’s day, bringing Microsoft 365 Copilot, Copilot Cowork and agents into the flow of work on the device that fits the role, with devices, identity and access ready before the associate logs in.
• Identify and prioritize AI use cases that remove friction from the associate experience, such as AI-assisted incident triage, ticket summarization, knowledge search and self-service resolution, and prove their value through pilots with associates before scaling.
• Drive AI adoption through role-based training, champions and feedback loops, tracking usage, outcomes and cost against agreed targets, with human review of AI output remaining the standard.
• Champion the responsible use of aggregated device and service data, ensuring measurement reflects the health of the experience rather than monitoring individual productivity.
• Serve as the owner of associate-facing change communication.
• Foster follow-through by tracking agreed actions to completion and escalating unresolved trade-offs to the accountable owners, who retain every decision on security controls and risk.

Additional Locations: Detroit, MI