Location: New Jersey, United States
_x000D_* Interacts with client hospital IT staff via phone and email to help troubleshoot and resolve highly complex product problems or issues, with a focus on backend infrastructure and the database._x000D_
- Connects to client environments to diagnose and resolve complex customer questions or problems in the areas of system performance and stability, as well as product installation and system functionality._x000D_
- Communicates progress and resolution to the client and documents all work in a case record._x000D_
- Assists field technicians who are troubleshooting problems or repairing product_x000D_
- Conducts performance monitoring, utilizing database management tools to evaluate and resolve performance problems._x000D_
- Report defects and design issues to our development teams._x000D_
- Stays abreast of current technology in products, design changes and new products offered._x000D_
- Documents problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others._x000D_
- Reports defects and design issues to our development teams._x000D_
- Works on most complex database related issues directly with client DBAs, development and external consultants._x000D_
Job description provided by Altera Digital Health.
View the original posting
