Project Management Principal Specialist

Location: London Heathrow

Job Title

As a Project Manager within the AirOps, you will be responsible for leading medium-sized implementation and deployment projects across airports and airline customers. You will oversee all project phases, from planning and kick-off through deployment, testing, go-live, and project closure.

You will act as the primary point of contact for customers and key stakeholders, ensuring alignment on project scope, timelines, risks, and expected outcomes. Success in this role requires strong project management capabilities, stakeholder management skills, and the ability to coordinate multidisciplinary teams in an international environment.

Key Responsibilities

• Lead end-to-end deployment projects for AirOps solutions, including:Self-Service Kiosks Self-Service Bag Drop ACUS (Airport Common Use Systems) Self Border Gates Self Boarding Gates
• Define project scope, objectives, deliverables, and implementation plans in collaboration with customers and internal stakeholders.
• Manage project execution throughout the entire project lifecycle, ensuring delivery against agreed timelines, budgets, and quality targets.
• Coordinate cross-functional teams including Product Management, Engineering, Solution Design, Deployment, Support, and Customer Success teams.
• Monitor project progress, identify risks and dependencies, and implement mitigation plans when required.
• Manage customer communications and governance activities, including project reviews, steering committees, status reporting, and escalations.
• Ensure deployment readiness, testing activities, operational handover, and successful go-live execution.
• Drive issue resolution by coordinating internal and external stakeholders and facilitating decision-making processes.
• Ensure compliance with Amadeus project management standards, methodologies, and governance processes.
• Contribute to continuous improvement initiatives by sharing best practices and lessons learned across deployment projects.

Required Profile

• Proven experience managing software, technology, infrastructure, or airport-related deployment projects.
• Project management skills with experience leading cross-functional and geographically distributed teams.
• Experience working directly with customers in implementation or delivery environments.
• Ability to manage multiple stakeholders and navigate complex project environments.
• Communication, organizational, and problem-solving skills.
• Comfortable working in an international and fast-paced environment.
• PMP, PRINCE2, Agile, or equivalent project management certification is a plus.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

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