Computer Support Technician (HH-60W)

Location: US-MD-Andrews AFM

DUTIES AND RESPONSIBILITIES: Computer Support Technician IV provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals:

Oversee and manage IT operations for 200+ users, providing comprehensive support for Amentum personnel at Joint Base Andrews (JBA) and government clients.

Deliver mission-critical IT service support for the Rotary Maintenance and Executive Airlift contracts, ensuring seamless operations for high-priority government dignitaries.

Report security violations and cybersecurity incidents, including specialized work on DISA Data Loss Prevention (DLP) projects and cybersecurity for the C-35 fleet.

Assist in maintaining standalone computers by performing all monthly Microsoft patch updates and conducting thorough virus scans to ensure mission readiness before deployment. Conduct rigorous security audits on laptops upon return to the site to ensure they remain free of viruses and are compliant with security standards.

Collaborate with IT Asset Management teams to inventory, validate, and manage the lifecycle of all technology assets.

Administer a hybrid environment of virtual and physical servers (Windows Server 2016-2022), performing critical upgrades, security patching, and advanced troubleshooting.

Lead Help Desk operations using the ServiceNow ticketing system, consistently exceeding SLA targets for over 400+ personnel.

Manage user accounts, permissions, and security groups through Active Directory and Microsoft 365.

Deploy and support iOS/Android devices while managing the associated Mobile Device Management (MDM) infrastructure.

Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Perform unit software management (inventories, remove unauthorized software)

Perform configuration (workstations, printer servers, software, operating systems)

Process systems requirements (coordinate/validate user requirements)

Provide software assistance (inquiries, e-mail group maintenance, dial-up networking, Dame Ware VNC)

Manage individual user accounts (adds/removes mail and domain users)

Manage system security (software patches, accreditation assistance)

Manage disk (formats/partitions hard disk, optimize storage)

·Manage file system (client, unit-level file system, shard drive space)

Perform fault isolation and correction, (perform corrections, open/track trouble tickets)

Perform unit-level computer system maintenance (computer and printer maintenance)

Perform unit computer hardware management (receives/inventories hardware and software, turn-in excess hardware and software)

Perform Functional Area Records Management (prepares, reviews, maintains file plans; provides interim e-records procedures)

Other duties as assigned

Knowledge & Skills

• Possess excellent technical knowledge PCs, Wireless Laptops, Server, and related hardware.
• Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 365, Office 365, McAfee and/or Symantec anti-virus.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Possess analytical and problem-solving abilities, with attention to detail.
• Possess strong written and oral communication skills.
• Strong customer-service orientation.

Experience & Education

• Associate or Bachelor’s degree in related discipline preferred.
• Ten (10) years’ experience in related field.
• Comp TIA Security + required.
• Comp TIA Network + required.
• Microsoft 365 Certified Modern Desktop Administrator Associate certification, highly preferred.
• Hands-on hardware and software troubleshooting experience
• Experience working in a team-oriented, collaborative environment
• Must be able to obtain and maintain any company and customer required licensing, certification(s), qualification(s) and security clearance.

Compensation Details

$40.91 per hour

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Compensation Details

40.91

Original Posting

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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