Microsoft 365 Engineer/Administrator

Location: Washington, DC

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are outside of work as much as what you do at work.

Where Your Career is a Force for Good!

The American Red Cross is seeking a detail-oriented and solutions-focused Microsoft 365 Administrator to join our team. This is a fully remote position and may be based anywhere in the United States, but must be able to work East Coast hours. The ideal candidate has strong problem-solving skills, technical expertise in the Microsoft 365 environment, and a commitment to delivering exceptional support and system administration.

WHAT YOU NEED TO KNOW

The Microsoft 365 Engineer/Administrator plays a critical role in supporting the American Red Cross's business and IT teams by ensuring the reliability, security, and effectiveness of Microsoft 365 services. Working with customers of varying technical backgrounds, this position provides end-user support, troubleshoots and resolves simple to complex technical issues, and delivers solutions within established service level expectations. As a member of the Microsoft 365 support team, the incumbent administers, monitors, and optimizes cloud-based systems, applications, and services across the Microsoft 365 environment.

This role is responsible for supporting the design, implementation, maintenance, and continuous improvement of Microsoft 365 technologies, with a focus on administration, troubleshooting, security, monitoring, reporting, documentation, and user enablement. The ideal candidate will possess strong analytical and problem-solving skills, a solid understanding of Microsoft cloud technologies, and the ability to collaborate effectively with diverse customers and cross-functional IT teams to support the Red Cross mission.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Responsibilities)

• Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies.
• Troubleshoot, diagnose, and resolve a wide range of technical issues for end users, providing timely and effective support while meeting established service level agreements (SLAs).
• Manage, track, and document incidents, service requests, and problem records through the Service Management platform, ensuring compliance with Change Management processes and procedures.
• Participate in an on-call rotation to provide after-hours support for critical and high-priority incidents.
• Develop and maintain PowerShell scripts and automation solutions to streamline Microsoft 365 administration, reporting, and operational workflows across Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services.
• Utilize Microsoft Graph and related APIs to automate processes, integrate services, and improve operational efficiency.
• Investigate recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents.
• Monitor service health, system performance, security alerts, and usage trends across the Microsoft 365 environment.
• Generate reports and dashboards using PowerShell and available Microsoft 365 reporting tools to provide operational insights and support decision-making.
• Analyze monitoring and utilization data to optimize performance, improve resource allocation, enhance user experience, and maintain highly available and cost-effective services.
• Implement automation and process improvements that reduce manual effort, increase consistency, and improve service delivery.
• Manage user identities, roles, permissions, and access controls within Microsoft Entra ID (Azure AD) and Microsoft 365 workloads.
• Support security and compliance initiatives by enforcing organizational policies, monitoring access, and helping safeguard sensitive data and systems.
• Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials.
• Educate and support users on Microsoft 365 tools, best practices, and productivity features to promote adoption and effective use of technology.
• Collaborate with IT teams, vendors, and business stakeholders to support projects, system enhancements, and ongoing operational needs.
• Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and evolving security standards, recommending improvements where appropriate.

• WHAT YOU NEED TO SUCCEED: (Qualifications)
• Education: Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.
• Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Skills & Abilities: Effective verbal and written communication skills. Ability to apply technical expertise to resolve problems. Ability to effectively prioritize and execute tasks efficiently. Ability to work on a team.
• .* A combination of the candidate’s education and general experience satisfies the requirements, so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).

WHAT WILL GIVE YOU THE COMPETITIVE EDGE

• Exceptional customer service skills.
• Exemplary written and communication skills, and a proven record of high-quality work.
• A solid understanding of the Microsoft 365 suite and technology stack, including components like SharePoint and Teams.
• Proficiency with PowerShell, Python, Bash, or similar scripting languages.
• A solid foundation in problem-solving and technical skills, including experience in hardware, software, networking, and systems engineering.
• Understanding the IT Infrastructure Library (ITIL) framework, including service request management, incident management, problem resolution, and change management.
• Experience using IT Service Management platforms, such as ServiceNow or Jira Service Management; Easy Vista ITSM experience is a plus.

SALARY INFORMATION

The salary range for this position is $81,000- $92,000.

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary include your specific skills, the number of years of experience you have, and comparisons to other employees already in this role.

BENEFITS FOR YOU

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, and Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on the type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave, Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONSpartner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visitredcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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