NOC Engineer

At Anexinet you will be part of a team who from strategy through execution, delivers award-winning digital applications and the infrastructure to run them on, engaging front-end design, rapid development and a rock-solid back-end, all informed by data-driven insights and powered by partnerships with top tech vendors. Plus, we keep it all running with our managed services and DevOps teams.

Recognized for 10 consecutive years with a Best Place to Work award from the Philadelphia Business Journal, our people come and stay at Blue Bell, PA based Anexinet because we are a technology focused, team oriented with a culture that is second to none.

Responsibilities

The NOC Engineer is responsible for multi-level support that includes diagnosing, troubleshooting and resolving Server and Network issues in a fast paced-dynamic environment

The NOC Engineer answers incoming support requests, inquiries, and emails to determine if problems are user, software or hardware related; analyzes problems/issues/inquiries; addresses issues personally when possible; assigns severity levels to the appropriate technician and; follows through to resolution

This position will work from the ITSM queue to manage alerts and incidents created by our monitoring tools.

Troubleshoot technical issues assigned by the NOC Team Lead and Director of Managed Operations including hardware, software and network communication issues.

Responsible for answering phones, email and tickets for incoming support requests

Performs various administrative tasks across various OS platforms.

Escalates issues quickly and efficiently in accordance with documented Service Level Objectives

Provide proactive maintenance on as required

Available for occasional late shift work.

Available for scheduled on-call support.

Maintains strong customer service skills when dealing with clients, vendors and Anexinet personnel

Advises Anexinet management of client support or reoccurring technical issues

Excellent customer service skills

Excellent troubleshooting techniques

Excellent communication skills including the ability to translate technical information to non-technical users

Strong network infrastructure design and implementation experience within multiple platforms. Edge Device, Routing, Switching, WAP.

Server OS Knowledge, Linux, Unix, Windows, VMWare

Effective analytical and creative problem-solving skills

Strong organizational skills and keen attention to detail

Ability to work well in a team environment, to handle pressure and multiple projects simultaneously and to manage work under tight deadlines

Experience in cloud-based technology such as AWS, Azure, Google GCP, Office 365, G-Suite

Must be flexible, able to multi-task and enjoy working in a diverse, results-oriented workplace where a premium is placed on teamwork

Experience

• 5+ years experience working within a NOC, Server Support or Network Administration position
• Associates degree or equivalent technical certificate required or relevant work experience will be considered
• CCNA, MCSA and/or AWS certification preferred
• Prior experience working for an MSP or Value-Added Reseller preferred but not required
• Must be a team oriented individual
• Must have a good personality with a sense of humor
• All your information will be kept confidential according to EEO guidelines.