Consultant - Global Benefits Management , Health Solutions Singapore

• Aon is in the business of better decisions
• At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
• As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• The role will work closely with the Team Lead in driving and delivery operational excellence to achieve client retention &/or organizational outcomes.
• The key role shall include and not limited to leading renewal meetings preparing and per reviewing of reports and communication collaterals, conducting employees' communication sessions/ presentations.
• Develop client-related initiatives to provide a holistic approach to benefits consulting
• Hold direct client relationship for assigned corporate clients and act as the escalation point &/or management for all lines of covers.
• Responsible in meeting the KPI set for the year.

Consulting

• Lead all client-focused initiatives, including Aon Brokers Guide, Client Promise, Explorer, Aon Pulse, Aon Care, Wellbeing, and Voluntary Benefits.
• Ensure the seamless delivery of all client-related initiatives.
• Champion Aon United and foster a collaborative environment.
• Hold direct client relationships with corporate clients generating revenue over $50K and high-touch regional/global clients.
• Actively gather market data on client needs and competitor activities to formulate strategies for client retention and growth.
• Conduct business meetings, prepare meeting minutes, and follow up on open items until resolution.

Service Delivery

• Support client initiatives and drive strategic engagement with clients.
• Maintain professional relationships with internal collaborators, including local market colleagues, regional, and global teams.
• Build and maintain positive relationships with key external vendors, including insurers and specialty providers.
• Ensure strong collaboration between Account Managers and functional teams (e.g., Broking, Claims, Flex, Admin) to deliver distinctive client value.
• Develop and coordinate client retention and expansion strategies to meet revenue and profitability goals.
• Hold client relationships and ensure service delivery meets client expectations.
• Address issues, develop conclusions, and implement solutions that impact clients and the department.
• Ensure timely payment by clients and maintain credit control within acceptable range.
• Act as a point of contact for all clients regarding a blocking issue.
• Strictly govern the peer review process to ensure high standards of client deliverables and minimize errors and omissions.
• Skills and Experience that will lead to success
• Degree or equivalent experience from a recognized university or polytechnic.
• Meet minimum regulatory requirements (BCP, PGI, CommGI, HI, M5, M9) for registration as Broking and FA representative with MAS.
• At least 5 years of related experience.
• Leadership skills to manage teams effectively.
• Strong analytical, critical thinking, and decision-making abilities.
• Proven ability to collaborate effectively across departments and the organization.
• Ability to work under pressure and manage deadlines.
• Positive attitude, influential, and open to embracing change.
• Alignment with departmental and organizational vision and goals.
• Self-directed growth and development.
• Strong interpersonal and presentation skills are an advantage.
• Proficient in MS Word, Excel, and PowerPoint.

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