UK Fiduciary - Cash Cycle Specialists

Job Title- UK Fiduciary- Cash Cycle Manager

Solution Line- OTC

Position type- Full Time

Work Location- Noida

• Working style- Hybrid
• Shift Time-12PM to 9PM IST
• People Manager role: No
• Required education and certifications critical for the role- Bachelor’s degree or equivalent years of industry experience.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT THE BUSINESS

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions and GCC solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

Job Responsibilities

• Your Impact as a Cash Cycle Specialist (Fiduciary UK Fee & Commission Ledger Technician) as part of the GCC in India
• Manage the interface between fiduciary accounts providers and internal business units, ensuring clear, timely communication and alignment on financial data and expectations.
• Render accurate and timely statements to providers, ensuring all relevant commission and items are clearly reflected.
• Proactively chase providers to settle outstanding items swiftly, reducing aged debt and unmatched balances.
• Obtain detailed payment breakdowns from providers to enable prompt and accurate allocation of funds.
• Perform swift allocation of funds in line with statements provided, ensuring correct posting against the relevant accounts/ledgers.
• Manage unmatched cash sitting on account, investigating and resolving items to minimise unallocated balances.
• Complete full reviews of credits and debits on account to determine the steps required to clear entries from the ledger.
• Engage with providers and the wider Aon Network to resolve queries on account balances, transactions, and discrepancies.
• Assess requirements for adjustments on ledgers, compiling clear supporting evidence and rationale to enable swift action from relevant teams (e.g., Finance, Billing, Operations).
• Collaborate with business units to raise and resolve queries that block allocation or movement of funds, ensuring issues are addressed at source.
• Monitor aged debt and overdue balances, highlighting potential high-risk items and clients.
• Identify and determine critical and high-profile issues which require escalation, ensuring they are communicated promptly and managed appropriately.
• Process payaways in accordance with established protocols and procedures.
• Support Controllership/Audit queries by reviewing, and providing updates within agreed time frames, including providing relevant evidence as per individual request.
• Adhere to UK processes and procedures, including compliance with FCA regulations
• Understand internal and external accounting problems and propose practical, well-reasoned solutions.
• Maintain and manage the invoice tracker for manually raised invoices, ensuring accuracy, completeness, and timely follow-up.
• Produce regular reports to management on key targets, performance metrics, projects, and issues impacting the fiduciary ledger.
• Prepare project summaries and presentations as required, communicating findings, risks, and recommendations clearly and concisely.
• Support Financial Planning & Analysis (FP&A) activities, including budgeting, forecasting, variance analysis, trend identification, and preparation of actionable management insights.
• Contribute to month-end close and reporting by validating ledger data, completing reconciliations, preparing accruals and supporting schedules, investigating variances, and delivering accurate reports within agreed timelines.
• Propose and support implementation of changes that will reduce operational and financial risk, enhance control, or improve service to internal and external stakeholders.

Required Experience

• 8+ years of accounts receivable, cash applications, suspense research & Bank/GL reconciliation
• Strong understanding of UK Accounting principles, FCI regulations and financial controls (such as SOX)
• Demonstrated ability to analyse and resolve complex accounts receivable issues.
• Proficiency with accounts receivable systems
• Excellent communication and interpersonal skills, with the ability to build effective relationships across teams and with external partners.
• Self-motivated, results-driven, and detail-oriented, with a demonstrated commitment to data integrity.
• Exprerience in Credit Control/ Finance Controllership, Cash Applications & AR

Preferred Experience

• Experience in a fiduciary, or reconciliation role within insurance, brokerage, or financial services and Global Capability Centers.
• Exposure to working with multiple stakeholders
• Experience in process improvement, risk reduction, or control enhancement initiatives.
• Experience with process improvement and data quality initiatives.
• Knowledge of ERP and financial management systems (such as Workday, SAP, Oracle, or similar platforms).

Your Knowledge and Expertise

• Enthusiastic and collaborative team player, able to work effectively within a fast-paced, dynamic environment.
• Excellent analytical, numerical, and information-gathering skills, with the ability to interpret complex data and identify trends, issues, and solutions.
• Strong interpersonal and communication skills, with the ability to engage confidently and professionally across all organisational levels and with external providers.
• Excellent knowledge and understanding of fiduciary accounting principles and practices, ideally within insurance, health & benefits, or financial services.
• High level of accuracy and critical attention to detail, ensuring data integrity and robust ledger control.
• Resilient and able to deal with high-pressure situations, tight deadlines, and shifting priorities while maintaining quality and control.
• High level of proficiency with technology and standard desktop applications, including:
• MS Excel (e.g., lookups, pivots, formulas, data analysis)
• MS Word (document preparation and reporting)
• MS PowerPoint (presentations and project summaries)
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