Key Responsibilities
- Design and implement digital tracking frameworks to capture customer interactions and behaviours across websites and digital touchpoints.
- Set up and manage tracking tags, rules, data elements and tracking configurations to support marketing analytics and other technology requirements.
- Analyse end-to-end customer journeys across digital channels and touchpoints to identify customer behaviours, friction points, drop-offs and opportunities to improve the customer experience and marketing effectiveness
- Develop analytical frameworks and dashboards to monitor marketing performance and customer behaviour.
- Partner with data teams to develop customer audiences, signals, lookalikes and other data-driven targeting solutions.
- Assist and support Martech transformation initiatives and projects that enable more data-driven, personalised and automated marketing.
Requirements
- Bachelor’s degree in Marketing, Business, Data Analytics, Statistics, Computer Science or a related discipline.
- 5-7 years of experience in marketing analytics, data-driven marketing or a related field.
- Strong understanding of customer journeys, digital marketing channels and marketing measurement.
- Experience working on martech, analytics, customer data or digital transformation projects is highly advantageous.
- Strong project management and stakeholder management skills, with the ability to work effectively across business and technology teams.
- Strong communication and presentation skills.
- Hands-on experience with Adobe Analytics and Adobe Launch, including implementation of tags, rules, data elements and tracking frameworks.
- Experience using analytics and visualisation tools such as SQL, Tableau, Power BI or equivalent.
Job description provided by CIMB Group.
View the original posting
