Consumer AML Team Manager SG

Responsibilities

Team Leadership & Performance Management

• Lead, coach and manage the AML and onboarding team to deliver timely, accurate and risk-based review outcomes.
• Allocate workload, monitor productivity, manage service levels and ensure timely closure of AML reviews, onboarding cases, service requests and escalations.
• Set clear performance expectations, provide feedback, identify capability gaps and support team development through coaching, guidance and knowledge sharing.

AML Review, Governance & Escalation Oversight

Review / Oversee quality CDD / ECDD, SOW / Source of Funds and transaction risk reviews, ensuring review rationale, documentation and escalation decisions are robust and defensible.

Review and guide complex or higher-risk cases, including material SOW gaps, suspicious transaction indicators, sanctions / adverse news considerations and unresolved corroborative documentation issues.

Ensure effective tracking, governance reporting and audit trail maintenance for AML reviews, remediation actions, escalations and management updates.

Stakeholder Engagement & Process Improvement

Partner frontliners, Compliance, Operations and product stakeholders to resolve issues, clarify requirements and drive consistent application of AML and onboarding standards.

Identify recurring control, service or operational issues and implement workflow, productivity and quality improvements to strengthen efficiency and risk management outcomes.

Requirements

• Bachelor's Degree, preferably in in Finance, Business or Accounting
• Professional Qualification and/or Regulatory, Licensing Requirements
• Professional certifications such as CAMS, ICA will be an added advantage

Relevant Work Experience

• Minimum 7 years of relevant experience in customer due diligence within a Singapore banking / financial services environment
• Hands-on experience reviewing higher-risk customer profiles, SOW documentation, complex customer narratives, transaction activity, ECDD cases, escalation memos or potential suspicious transaction indicators
• Experience supporting AML quality uplift, review standards, process improvement, training or governance reporting is advantageous
• Prior experience leading or supervising a team, managing workload, monitoring service levels, reviewing case quality and coaching staff is preferred

Core Competencies

• Strong AML/CFT judgement across CDD / ECDD, SOW / SOF, customer risk profiling, transaction review and escalation assessment
• Good operational control mindset, with ability to manage SLA performance, workload prioritisation, service quality and issue resolution
• Clear written and verbal communication, including ability to articulate risk rationale, management updates, escalation points and stakeholder guidance
• People leadership, coaching, performance management and ability to build team capability
• Strong governance discipline, audit readiness, documentation quality, remediation tracking and reporting capability
• Continuous improvement mindset, with ability to identify root causes, streamline workflows and improve review quality and service delivery outcomes