Responsibilities

Business Requirements & Analysis

Engage Business Heads and Business representatives to gather, analyse, and document business requirements
Conduct workshops, interviews, and process walkthroughs to understand current and future-state processes
Translate business needs into Functional Specification/User Stories/Process and data flows
Ensure requirements are clear, structured, testable, and aligned with business objectives
Stakeholder and Vendor Management
Serve as a primary liaison between Business stakeholders, vendor and IT team
Facilitate discussions to resolve requirement gaps, ambiguities and conflicts
Ensure vendor solutions are aligned with business needs and technical constraints
Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
Solution Design and Implementation Support
Collaborate with technical teams to clarify requirements and ensure correct system configuration and development
Participate in solution design discussions, ensuring functional completeness and feasibility.
Support system integration efforts, especially across distribution, CRM Support governance process such as requirement sign-off, change requirement evaluation, and impact assessment
Monitor implementation progress and highlight risks or deviations.
Testing and Delivery
Define and review test scenarios, test cases, and acceptance criteria.
Perform SIT, to validate that delivered solutions meet functional and business requirements.

Process Improvement and Documentation
Identify opportunities to streamline distribution process using system capabilities.
Maintain comprehensive documentation, i.e. business requirement document, functional specification, process flows.
Support post-implementation reviews and continuous improvements.

Leverage on AI tools to accelerate documentation, testing, generate insights from business/process data and stakeholders update and/or reporting.

Promote adoption of AI-driven productivity within the project team.

General Degree / Degree holder in Information Technology, Info Systems or equivalent.
5-8 years of experience in Business Analysis or IT project delivery.
Proven experience in system implementation project (preferably Distribution Management System, Agent Portal, Regulatory Reporting)
Experience in Financial Advisory (FA), Wealth Management, or Distribution domain is highly preferred.

Strong understanding of business analysis methodologies, SDLC/Agile delivery frameworks
Experience with requirement management tools, e.g. JIRA, Confluence, Visio, BPMN
Understand system integration concepts, e.g. APIs, data flows.

Familiar with AI-assisted tools for requirement documentation and data analysis

Ability to apply AI tools practically in project delivery

Job description provided by Income Insurance.
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