In Places, we don’t sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple’s corporate and retail workplaces and workplace services. We develop and manage Apple’s global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.
The Program Management and Operations team works collaboratively and cross-functionally to create and sustain global processes, maintain existing tools and systems, and develop resource optimization solutions to support our partners to seamlessly execute all work; empowering them to work smarter, respond faster, deliver more effective business outcomes; enabling them to focus on doing their life’s best work.
We are seeking a highly motivated people leader to join our team as a PMO Manager, to mentor, motivate and develop a team of individual contributors, fostering a culture of excellence and accountability.
The PMO Manager is responsible for leading a team of program managers to achieve goals and meet expectations for a variety of initiatives and confidential projects. This leader will establish collaborative relationships with functional leaders in Places, partnering closely with, and influencing, them to ensure alignment and support for all PMO activities.
Lead team to collaborate with Apple internal teams to ensure the successful creation, implementation, and maintenance of tools, systems, and processes which fuels the seamless delivery of results by all Places team members.
Oversee and ensure team initiatives are prioritized, resourced, and executed in line with each functional team’s goals and the overall organization's business objectives.
Drive functional and operational excellence of all projects and programs by leading sessions with cross-functional teams across Apple to providing consistent and prescript feedback; collecting information to update tools, systems and processes ensuring efficiency and continuous improvement.
Collaborate with Places leaders to create, build, manage, and monitor annual capital and operational expense budgets using data from all managed systems and tools.
Develop and release cadenced reports to leaders, providing insight on overall business health and identify opportunities and strategies to improve performance, financial economies and/or service quality.
Serve as a representative in executive forums, providing regular updates on overall business operations performance and status of strategic initiatives.
Post-secondary education and / or significant equivalent work experience in Operations Management, Construction Management, Facilities Management, Asset Management, Real Estate, Design, and / or Engineering.
5+ years of management experience with a demonstrated focus in leading high functioning cross functional teams.
Significant experience supporting a large, geographically diverse global portfolio of high-value or high-complexity projects or programs.
Understands complex technical operations environments; maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
Excellent communication and presentation skills; able to communicate issues and solution approaches to all levels of the organization.
Demonstrated success in managing multiple projects, priorities, and people concurrently in a fast-paced, high growth, and results driven environment.
Ability to manage customer service issues involving employees in a professional and positive manner.
A born collaborator, able to thrive in ambiguity.
Extremely proactive, responsive, and upbeat with strong organizational skills; takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Thinks critically and creatively about how to regularly improve process and operations.
Unsurpassed customer focus, with a “Can-Do” attitude.
Job description provided by Apple.
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