IT Manager - Grand Rapids MI

We're seeking an experienced IT Manager to provide strategic leadership, operational management, and continuous improvement of the organization's technology environment. This role oversees all aspects of infrastructure, cybersecurity, end-user support, telecommunications, enterprise applications and IT service delivery. The IT Manager leads a team of IT professionals who ensure reliable, secure, and scalable technology solutions that support business growth and operational excellence.

Duties & Responsibilities

• Lead, mentor and develop a team of IT professionals. Continue to build a pipeline of IT talent to meet business needs. Follow Riordan Management processes.
• Manage vendor relationships, contracts, and technology investments to create a roadmap and budget that aligns to company objectives.
• Ensure delivery of high-quality technical support to employees in a “fast-friendly-amazing” way. Drive continuous improvement of help desk operations and user experience.
• Establish and maintain IT policies, standards and procedures. Conduct routine auditing of these to ensure they are being followed and provide corrective action if required.
• Manage system upgrades, software deployments, infrastructure refreshes, acquisitions, and site expansions.
• Lead technology projects from planning through implementation. Ensure projects have necessary planning and resource allocation to ensure they are completed on time, within scope and within budget.
• Oversee enterprise-wide network, server, cloud, telecommunications, and endpoint environments. Manage disaster recovery, business continuity, backup, and resiliency programs to ensure high availability and performance of critical business systems.
• Lead cybersecurity strategy, security awareness training, and compliance initiatives. Implement security controls and processes to ensure protection of company data, systems and intellectual property.
• Be a problem-seeker and proactively address issues, launch new projects and create/update procedures/policies as needed.
• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or related field; or equivalent professional experience.
• 10+ years of progressive IT or leadership experience.
• Experience managing enterprise infrastructure, cloud technologies, cybersecurity programs, and IT service delivery.
• Experience supervising technical teams and cross-functional projects.
• Experience leading a team of IT employees in support of a large, multi-site, multi-state company.

What We Offer

We offer a comprehensive benefits package, including

• Medical, dental, and life insurance on your 31st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.
• Opportunities for professional growth and advancement.