Business Analyst, Freight Audit & Payment (FAP)

Overview

About the role

As a Freight Audit & Payment (FAP) Business Analyst, you will support assigned customers across transportation and logistics operations. You will combine customer engagement, freight analytics and complex exception resolution to improve outcomes. As routine processing becomes increasingly automated, you will validate results, apply human judgment and provide value-added advisory support.

Key Responsibilities

• Manage assigned FAP customer relationships, communication cadences, commitments and documentation
• Review and validate freight audit reports, invoice exceptions, carrier activity and transportation spend
• Analyse freight costs, accessorial charges, carrier performance and potential savings opportunities
• Investigate discrepancies, payment concerns and recurring exceptions, coordinating resolution with customers and teams
• Monitor automated audit processes and recommend corrections, controls and preventive actions

About you

You bring transportation and logistics expertise to customer conversations, operational issues and freight analysis. You communicate clearly and explain freight billing issues in plain language. You use independent problem-solving, accuracy and business judgment to identify root causes, recommend corrective actions and follow through. You manage multiple customer accounts while collaborating with operational, technical and financial teams.

Experience managing customer relationships and investigating discrepancies to root cause

Strong understanding of freight invoicing, rates, accessorial charges, fuel surcharges and NMFC classification

Advanced Microsoft Excel skills, including pivot tables, lookups and large invoice datasets

Strong communication, accuracy, initiative and ability to manage multiple customer accounts

Professional experience in transportation, logistics, FAP, 3PL or related freight environments

To be ahead of the pack, you might have

• Experience as a 3PL Account Manager, Client Success Manager or Transportation Analyst
• Familiarity with TMS, freight audit platforms, Power BI or comparable tools
• Experience with SQL and hands-on use of AI or automation tools
• Knowledge of carrier contracts, freight negotiations, GL coding or ERP integrations
• What’s in it for you?
• Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.

Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.