eInfochips Technology/Software

Salesforce CRM Functional Analyst

Pune, India In person Full-time

Location: Pune, Blue Ridge-Hinjewadi

Position

Key Responsibilities

Business Analysis & Requirements

  • Lead discovery sessions with business teams (Sales, CSM, Operations) to document process pain points and desired future-state capabilities.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria.
  • Map current-state of retiring org processes and identify gaps with the retaining org model.
  • Align process flows to Lead-to-Cash lifecycle and global standard objects.

Functional Design & Validation

  • Define Salesforce data models, page layouts, automations, and integrations supporting B2B and B2C business models.
  • Ensure configuration design adheres to governance standards and reuse principles.
  • Collaborate with architects and developers to validate that technical builds meet functional intent.
  • Create and execute UAT scripts; track defects to resolution.

Data & Integration Alignment

  • Support data migration mapping and validation between Salesforce, ERP, and Data Warehouse.
  • Define field-level ownership and transformation rules for core KPIs based on the business model.
  • Collaborate on integration testing for existing and new integrations built.

Change Enablement & Adoption

  • Prepare user training materials and process documentation for new Salesforce workflows.
  • Participate in requirement sessions and end-user validation.
  • Gather post-go-live feedback for continuous improvement and backlog grooming.

Location

IN-MH-Pune, India-Blue Ridge-Hinjewadi (eInfochips)

Time Type

Full time

Job Category

Engineering Services

Job description provided by eInfochips.
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