Senior Business Analyst

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

We are seeking a highly skilled Business Analyst with strong experience in digital product development, particularly in building and enhancing customer-facing and internal portals, web applications, and digital platforms.

How you'll make an impact

Responsibilities

• Elicit and define requirements with a strong focus on end-user needs and experience.
• Must work on end -to-end development of web portals, web applications, and digital platform by collaborating with UI/UX designers, developers and PO’S.
• Performs feasibility analysis, scopes projects, recommends alternative solutions, and prioritizes deliverables.
• Serves as subject matter expert associated with processes and procedures, and develops high-level implementation plans.
• Devises or modifies procedures to solve complex problems considering digital capacity and limitations, operating time, and form of desired results.
• Helps to keep initiatives moving forward smoothly and in accordance with project plans.
• Translate business needs into intuitive and user friendly solutions.
• Lead user acceptance testing (UAT) with focus on functionality, usability and user experience.
• Creates and maintains detailed documentation, including process flows, system requirements, and training materials.
• Identifies and mitigates risks associated with project delivery and business processes. Analyzes and interprets data to provide actionable insights that support decision-making.
• Builds strong relationships with stakeholders to ensure alignment and effective communication throughout the project lifecycle.
• Stays updated on industry trends, tools, and best practices to continuously improve processes and solutions. Assists in the development of business cases to justify investments in new digital solutions.

About you

Qualifications

Education

⦁ Minimum Required Degree: Bachelor's degree in Business, Computer Science or related field.

⦁ Preferred Degree: Master's Bachelor's degree in Business, Computer Science or related field.

Certificate(s)/Special Training

Experience

• ⦁ 7+ years of experience (i.e. 5+ years of related experience & 2+ years of experience in agile methodology)
• ⦁ Strong written and verbal communication skills, including ability to maintain application documentation
• ⦁ Extensive hands-on experience in portals & application development, including web-based platforms and diverse digital product delivery.
• ⦁ Proven ability to collaborate on UI/UX design initiates, translating user needs into intuitive & effective digital experience.
• ⦁ Strong planning and reporting skills.
• ⦁ Solid understanding of systems development and project delivery life cycle.
• ⦁ Financial industry or insurance experience.
• ⦁ Proficient with Azure DevOps and Microsoft Office

Knowledge,Skills,Ability

Knowledge

• ⦁ Strong understanding of business processes, systems development, and project delivery life cycle.
• ⦁ In-depth knowledge of Agile methodology and frameworks like Scrum.
• ⦁ Familiarity with financial or insurance industry practices and regulations.
• ⦁ Proficiency in tools like Azure DevOps and Microsoft Office Suite.
• ⦁ Knowledge of data analysis techniques and reporting tools.

Skills

• ⦁ Excellent written and verbal communication skills for effective stakeholder engagement and documentation.
• ⦁ Strong analytical and problem-solving skills to address complex business challenges.
• ⦁ Advanced planning, organizational, and reporting skills to manage multiple initiatives.
• ⦁ Proficiency in creating user stories, process flows, and wireframes.
• ⦁ Technical skills in data visualization, system analysis, and requirements gathering.

Abilities

⦁ Ability to collaborate with cross-functional teams and manage stakeholder expectations.

⦁ Capability to adapt to changing priorities and work in a fast-paced environment.

⦁ Strong attention to detail and ability to ensure accuracy in deliverables.

⦁ Ability to translate business needs into technical requirements and solutions.

⦁ Capacity to lead workshops, facilitate discussions, and drive consensus among teams.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)