L3 Microsoft 365 Engineer

Location: Chicago, IL

Microsoft 365 Administration

• Provide L3 support for Microsoft 365 services and act as the final escalation point for complex incidents.
• Design, implement, and maintain Microsoft 365 solutions aligned with business requirements.
• Perform tenant administration, health monitoring, and service optimization.

Exchange Online

• Manage Exchange Online administration, mail flow, transport rules, connectors, and compliance policies.
• Troubleshoot complex mailbox, calendaring, mail routing, and hybrid Exchange issues.
• Support email migration and modernization initiatives.

Microsoft Teams

• Administer Teams policies, governance, voice configurations, and collaboration services.
• Troubleshoot Teams client, meeting, calling, and integration issues.
• Support Teams adoption and optimization initiatives.

SharePoint Online

• Manage SharePoint Online sites, permissions, storage, content management, and governance.
• Troubleshoot site performance, access, search, and integration issues.
• Support collaboration and document management solutions.

Microsoft Entra ID (Azure AD)

• Administer user lifecycle management, groups, RBAC, Conditional Access, MFA, and Identity Governance.
• Manage SSO, application integrations, and federation services.
• Support identity security, access reviews, and compliance initiatives.

Security & Compliance

• Implement and maintain Microsoft security best practices.
• Support audits, compliance requirements, and security investigations.
• Collaborate with cybersecurity teams to enhance tenant security posture.

Automation & Continuous Improvement

• Develop automation scripts using PowerShell.
• Create operational runbooks and knowledge articles.
• Identify opportunities for service improvements and operational efficiencies.

Required Skills

• Expert knowledge of Microsoft 365 administration.
• Strong expertise in:

• o Exchange Online
• o Microsoft Teams
• o SharePoint Online
• o Microsoft Entra ID (Azure AD)

• Experience with PowerShell scripting and automation.
• Strong understanding of Microsoft 365 security and compliance features.
• Experience with hybrid environments and identity synchronization.

Preferred Qualifications

• Microsoft Certified: Enterprise Administrator Expert.
• Microsoft Certified: Identity and Access Administrator Associate.
• Microsoft Certified: Messaging Administrator Associate.
• Experience with Intune, Purview, Defender, and Power Platform is desirable.

Key Competencies

• Advanced troubleshooting and problem-solving skills.
• Strong stakeholder communication and documentation skills.
• Ability to lead major incident resolution and root-cause analysis.
• Experience working in global 24x7 enterprise environments.

Salary Range

$44.65 - $74.42 USD (Hourly)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.