Location: Remote, India
Responsibilities
- Build and utilize capacity dashboards to proactively identify and address network stockout issues. Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.
- Review network traffic, bandwidth utilization, latency and identify potential capacity constraints. Monitor customer usage patterns and proactively identify potential capacity needs.
- Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.
- Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.
- Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.
- Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.
Qualifications
Education: Associate's degree in Computer Science, Networking, or a related field.
Experience
- 5+ years of experience in network operations or a related field, with a focus on cloud environments.
- Experience with cloud networking platforms (e.g., AWS, Azure).
- Familiarity with network monitoring and troubleshooting tools.
- Experience working with customer support or customer success teams.
Experience with AI/Automation tools and technologies
Skills
- Strong understanding of network protocols and technologies (TCP/IP, routing, switching).
- Proficiency in troubleshooting network issues at various layers (physical, data link, network).
- Ability to work independently and as part of a team.
- Excellent communication and customer service skills.
Preferred
- Certifications in networking (e.g., CCNA, Network+).
- Experience with scripting or automation tools for capacity management.
- Knowledge of cloud capacity planning and scaling best practices.
- Additional Locations: Bangalore, India
Job description provided by Astreya.
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