Lead App/Prod Support

Location: Atlanta, Georgia

Overall Purpose: Ensure seamless application functionality and optimal product performance by providing expert technical assistance, performing application monitoring and response, managing and resolving application problems, implementing changes, and ensuring service assurance and performance metrics.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Application Monitoring and Response: Continuously monitor applications for outages, take proactive actions and respond promptly to any alerts or issues, and create outage management tools and automation.
• Application Problem Management/Resolution: Diagnose and resolve application issues, manage issue life cycles, conduct root cause analysis, and ensure business flow continuity and service assurance.
• Service Assurance Management: Maintain service levels, oversee SLAs, ensure optimal application performance, and provide input on long-range planning and performance metrics. Works with end user clients, application delivery teams and 3rd party vendors as needed including oversight of SLAs (Service Level Agreements).
• Application Change Management and Implementation: Manage and implement new applications or changes, including updates and patches, and oversee deployment in pre-production, test, or production environments.
• Tuning and Configuration: Optimize application and infrastructure settings, support and configure performance tools, and analyze transaction flows for performance improvement

Job Contribution: An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leads significant projects with strategic autonomy, influencing executive decisions. Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership. Supervisor: No

TCP Career Step Differentiator: Solves complex Tier 2 issues. Knowledgeable about multiple applications and business processes. Assists development team in analyzing root cause and implementing future improvements. Create requirements for automation across all steps in the production support process.

Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 5+ years of related experience. Certification is required in some areas.

Our Lead App/Prod Support jobs earn between $116,700.00 - $175,100.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Atlanta, Georgia

Salary Range

$116,700.00 - $175,100.00