Manager-Technology (Servicenow development)

Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

Key Responsibilities

Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality

Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to

Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes

Optimize performance, scalability, and security of ServiceNow environments

Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging

Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals

Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives

Effective project management thru KPIs

Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations

Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.

Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).
• 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs.
• In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub
• Strong development skills in Java and JavaScript
• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)
• Microservices architecture: design and deployment experience in distributed systems
• Proficiency in Unix Shell Scripting for systems integration and automation
• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus
• Demonstrated leadership managing teams, driving delivery, and guiding technical strategy
• Strong stakeholder engagement, communication, and influencing abilities
• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred
• Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

Weekly Hours

40

Time Type

Regular

Location

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

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In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.