Specialist Network Technology Support

Location: Dallas, Texas

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

The Wireless Network Engineer is responsible for implementing, supporting, troubleshooting, and optimizing enterprise wireless and networking solutions. This role supports RF design activities, wireless assessments, implementation projects, network migrations, and customer support engagements. The engineer works closely with senior engineering resources to validate wireless designs, perform RF surveys, support customer deployments, and ensure the successful delivery of enterprise Wi-Fi solutions.

Key Responsibilities

Wireless Engineering & RF Design

• Conduct wireless site surveys and collect RF performance data.
• Assist with predictive and on-site RF surveys using Ekahau.
• Perform wireless coverage validation and signal analysis.
• Support wireless design development, validation, and optimization efforts.
• Assist with wireless capacity planning and access point placement recommendations.
• Identify and troubleshoot RF interference, coverage, and performance issues.
• Support post-installation wireless optimization activities.
• Participate in design reviews and implementation planning sessions.

Network Implementation & Support

• Configure, deploy, and maintain enterprise networking infrastructure.
• Support cloud-managed networking platforms including Cisco Meraki, Aruba Central, Juniper Mist, and Ruckus.
• Perform logical configuration changes and service activations.
• Support wireless migrations, technology refreshes, and new network deployments.
• Troubleshoot wireless, routing, switching, and security-related issues.
• Validate implementation activities and document outcomes.
• Participate in maintenance windows and change management activities.

Customer Engagement

• Participate in customer discovery sessions and technical review meetings.
• Assist customers with troubleshooting, operational support, and issue resolution.
• Gather and document technical requirements for implementation projects.
• Communicate technical findings, recommendations, and project status to customers and stakeholders.

Documentation & Operations

• Create and maintain technical network documentation.
• Document RF survey findings, wireless designs, and recommendations.
• Produce as-built documentation and implementation records.
• Maintain operational standards, engineering procedures, and best practices.

Required Qualifications

• 2-3 years of experience performing wireless engineering, RF design, site surveys, or enterprise network implementation.
• Working knowledge of: Wi-Fi fundamentals and RF concepts TCP/IP DNS DHCP VLANs Routing and Switching Wireless Security
• Experience supporting cloud-managed networking platforms.
• Strong troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to work independently and within a team environment.
• Ability to manage multiple concurrent customer-facing projects.

Required Certifications

ECSE Design (Ekahau Certified Solutions Engineer)

CWNA (Certified Wireless Network Administrator)

Preferred Qualificationsc

CCNA (Cisco Certified Network Associate)

CWDP (Certified Wireless Design Professional)

Cisco Meraki Solutions Specialist (CMSS)

Aruba Networking Certification

Juniper Mist Certification

Ruckus Wireless Certification

• Experience with Ekahau wireless design and survey tools.
• Experience supporting SD-WAN technologies.
• Experience performing wireless site surveys and network assessments.
• Experience supporting hospitality, enterprise, retail, healthcare, or large-campus wireless environments.

Travel Requirements

Ability to travel as required to customer locations for wireless surveys, implementation activities, deployment support, and project engagements.

Physical Requirements

Ability to perform on-site survey and implementation activities, including standing, walking, lifting network equipment, and accessing network infrastructure in customer environments.

Our Specialist Network Technology Support jobs earn between $77,800.00 - $130,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours

40

Time Type

Regular

Location

Atlanta, Georgia, Dallas, Texas

Salary Range

$77,800.00 - $130,800.00

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws.

In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

Additional Locations: Atlanta, Georgia