Manager-Technology (Servicenow development)

• Location: Hyderabad, India
• Overall Purpose: Oversee and optimize team performance by supervising, coaching, and managing non-management IT and clerical/administrative employees across various shifts, ensuring operational efficiency and adherence to industry standards.
• Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:

• Team Management and Operations: Oversee scheduling, attendance, and workflow. Establish and implement operational procedures.
• Problem Analysis and Resolution: Analyze issues, support problem-solving, and drive process improvements.
• On-Call and 24/7 Support: Provide on-call support and ensure 24/7 coverage as needed.
• Labor Management and Compliance: Manage within labor contract parameters and assists in resolution of Labor issues including disciplinary actions for non-management staff.

Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: Yes

Environmental Requirements: This position may be responsible for contributing to AT&Ts compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 3+ years of related experience.

Weekly Hours

40

Time Type

Regular

Location

Bangalore, India, Hyderabad, India

Additional Locations: Bangalore, India