Account Manager

Develop Your Career in Account Management

Following a strong year and an internal promotion, we have an outstanding opportunity to join our Medium Business Account Management team on the Gold Coast.

You’ll manage a portfolio of around 40–50 medium-sized business customers across the Gold Coast and surrounding region. You’ll spend most of your time getting out to customers, understanding their businesses and helping them grow.

And there’s plenty happening in this market.

Australia Post has invested $12 million in a new 15,087m² Gold Coast Parcel Facility. It brings Express Post, Parcel Post, Australia Post Metro and StarTrack Premium together at one site. The facility can process up to 6,000 parcels an hour and up to 90,000 parcels a day during peak periods.

The Gold Coast is Australia Post’s largest posting zone outside the major capital cities. Parcel volumes in the region increased 97% between 2019 and the facility’s opening in 2024.

For an Account Manager, that gives you a strong platform. You’ll have B2B, B2C and international freight solutions at your fingertips, backed by the scale of Australia Post’s sales, account management and delivery network.

About the opportunity

• This is a role for someone who genuinely enjoys working with customers.
• You’ll work directly with business leaders, understand what they’re trying to achieve and find practical ways Australia Post can help them grow.
• You’ll manage an established portfolio while identifying new revenue opportunities and developing new business.
• It’s an opportunity to build your sales career in one of Queensland’s most important eCommerce and parcel markets, backed by significant investment in our local network.

What you’ll deliver with us

Through excellent account management and new business development, you’ll help our Medium Business customers grow while contributing to Australia Post’s growth ambitions.

You’ll

• Visit customers and understand how their businesses operate.
• Develop parcel and freight solutions around their needs.
• Solve customer problems and help them access our network.
• Grow existing accounts through increased share of wallet and additional freight services.
• Present and conduct joint business reviews with senior leaders across eCommerce and B2B businesses.
• Analyse your portfolio to identify risks and opportunities.
• Build long-term, trusted customer relationships.
• Develop new business across the portfolio and surrounding Gold Coast market.

About you

• You’ll bring sales, account management or customer-facing experience and be comfortable building relationships face to face.
• You’ll be curious about your customers. You’ll want to understand how their businesses work, where they’re going and what might get in their way.
• Commercial thinking matters. So does the ability to learn, solve problems and turn customer conversations into opportunities.
• Experience in freight, logistics, delivery services or Australia Post will be highly regarded. Understanding how the industry works and how to get things done for customers will help you succeed quickly.

How we’ll deliver for you

• A market-leading sales incentive scheme.
• A generous tool of trade allowance.
• Significant career progression opportunities across Australia Post.
• The opportunity to build your career in a business investing in its parcel and eCommerce network.
• Benefits including novated leasing, retail offers and corporate discounts.
• A customer-facing role where you’ll spend your time building relationships rather than sitting behind a desk.
• The opportunity to represent Australia Post in one of Australia’s largest parcel markets outside the capital cities.

• If you are interested…
• If you’re looking for an Account Manager role where you can get close to customers, grow a strong portfolio and build your career in freight and eCommerce, apply today.
• All applications will be read and reviewed.
• For more information, contact David Andrews in the Talent Attraction & Mobility team at Australia Post on [email protected]

We’re delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected].

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