Software Engineer II

About Avaya

• Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
• The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
• We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
• Learn more at https://www.avaya.com

Job Information

• Job Code: 00194009
• Job Family: Research and Development
• Job Function: Software Engineering

About The Opportunity

We are seeking a highly experienced SDET, Test Automation Engineer with a strong background in building scalable SaaS test automation development, framework, CI-CD, preferably in the contact center or communications technology space. You will play a key role in designing, developing, and maintaining end-to-end automation frameworks, PoCs across the stack from UI, microservices, Performance and E2E workflows.

This is a critical role that demands strong problem-solving skills, full lifecycle development experience, and a deep understanding of both backend and frontend technologies.

About The Requirements

Key Responsibilities

• Develop scalable, high-performance test automation framework and test automation scripts.
• Well versed with programming and scripting languages with strong debugging skills, either of C, Java, TypeScript, Python
• Contribute to all phases of the STLC, from planning and design to implementation, testing, deployment, and support.
• Work closely with Product Managers, UI/UX designers, DevOps, and QA teams in an Agile/Scrum environment.
• Implement and maintain end-to-end testing using Playwright and other automation frameworks, with BDD Gherkin.
• Well versed with AI driven automation framework and concepts such as auto healing.
• Ensure code quality, maintainability, and security through code reviews, unit testing, and CI/CD best practices.
• Well versed with performance engineering concepts, performance testing tools such as JMeter, K6.
• Conduct code reviews, mentor junior developers, and promote software development best practices.

Must-Have Qualifications

• 7+ years of hands-on software development experience in full-stack roles.
• Experience with Playwright or equivalent test automation tools (e.g., Cypress, Selenium).
• Experience with microservices architecture, Docker, and Kubernetes.
• Hands-on experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra).
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitLab CI, GitHub Actions).
• Experience with cloud platforms (AWS, GCP, or Azure).
• Proven experience working on SaaS-based applications with high availability and scalability.
• Experience integrating with third-party APIs and real-time communication tools (e.g., WebRTC etc..).

Nice-to-Have Qualifications

• Background in contact center software, customer engagement platforms, or VoIP systems.
• Experience with performance tuning, observability tools (e.g., Prometheus, Grafana, ELK stack).
• Contributions to open-source projects or active involvement in the developer community.

Preferred Background

• Prior experience at a SaaS or contact center technology company, especially those building customer service, call center, or communication platforms.
• Promotes Agile values and principles
• Planning and problem solving with product management and delivery Squads
• Outstanding communication, facilitation, negotiation, and coaching skills
• Bachelor's or master’s degree in computer science, Engineering, or a related technical field.

Experience

6 - 8 Years of Experience

Education

Bachelor degree or equivalent experience

Master degree or equivalent experience

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively.

Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.