Software Consulting Engineer

About Avaya

• Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.
• The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.
• We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.
• Learn more at https://www.avaya.com

Job Information

• Job Code: 00194005
• Job Family: Research and Development
• Job Function: Software Engineering

About The Opportunity

Role Overview

Build high-performance AI-enabled contact center channels (Outbound) with enterprise-scale microservices and responsive frontends using API-first principles and leveraging AI SDLC.

Team Charter

• Core Domain: Architect and implement Predictive, Progressive, and Preview outbound systems using Go microservices and API-first design.
• Administration & Configuration: Develop management interfaces and services built on Node.js.
• Full-Stack Autonomy & Deployment: Operate within a self-sufficient team covering end-to-end delivery; knowledge of Argo CD is a plus.
• Operations & Observability: Provide customer support and troubleshooting using Grafana and telemetry tools.

Education & Qualification

B.E. / B.Tech / M.Tech / M.C.A. in Computer Science or equivalent.

Experience Requirements

• Total Experience: 12+ years in architecting, designing, developing, deploying, and troubleshooting cloud API-based microservices (Cloud-Native and Hybrid) & Front End.
• Backend Development: 12+ years of core backend development.
• Full-Stack Experience: 5+ years in full-stack application development.
• AI SDLC Experience: 1+ years using Agents & Skills to perform assessment, planning, implementation, testing, deployment, documentation, and troubleshooting.
• Platform & DevOps Architecture (Optional): 2+ years of experience in platform/system architecture.

Responsibilities

• Backend Architecture & Solution Design: Design, build, and deploy enterprise-scale microservices handling high TPS with ultra-low latency, high resiliency, scalability, observability, and serviceability.
• Frontend Development: Build user interfaces using JavaScript/TypeScript, React/Angular.
• Technical Leadership & Collaboration: Serve as a technical domain expert, lead system design decisions, review code, and collaborate in Agile/Scrum cross-functional teams.
• Operations & Quality Assurance: Troubleshoot, debug, and resolve issues; manage containerized deployments (Docker, Kubernetes, Helm).

About The Requirement

Technical Skills & Competencies

• Backend: Strong proficiency in Go, Java, Node.js
• Frontend: JavaScript, TypeScript, React, Angular, SDKs
• Data Streaming & Databases: Kafka, Redis, MariaDB, MySQL
• Architecture & Web Services: Microservices architecture, distributed systems design, RESTful APIs
• Cloud & DevOps: Hands-on experience with Azure or GCP, Docker, Kubernetes, Helm, CI/CD pipelines, and continuous delivery patterns
• AI Tools & Engineering: Advanced proficiency with AI coding assistants (Codex, Cursor, Claude), prompt engineering, Agentic-based development for planning, assessing, code generation, troubleshooting, and AI-assisted workflow optimization
• Quality Focus: Static Analysis, Load & Performance Profiling & Tuning
• Observability & Serviceability: Experience with Grafana/Prometheus, System Telemetry
• Customer Care: Debugging & troubleshooting customer issues, root-cause analysis, production troubleshooting, and incident resolution

Domain Expertise

Strong domain background in Telecommunications or Contact Centers (Outbound Contact Center Preferred).

Experience

12+ Years of Experience

Education

Bachelor degree or equivalent experience

Advance Degree preferred

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively.

Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.