Vendor Management Operations Analyst

The Vendor Management Office (VMO) is a brand-new function designed to provide oversight of vendors by managing key relationships, ensuring optimal performance, ensuring compliance with contracts, and aligning with AXA XL's strategic goals.

This role is critical in ensuring that AXA maintains a resilient vendor ecosystem while strategically leveraging vendor partnerships to drive innovation and operational excellence.

Whatyou’ll be doing

• What will your essential responsibilities include?
• Collect and consolidate vendor performance data against contractual obligations, service levels, and agreed Key Performance Indicators (KPIs).
• Maintain performance trackers, dashboards, action logs, and supporting documentation, ensuring information is accurate and up to date.
• Follow up with internal stakeholders and vendors to obtain missing data, status updates, and evidence required for performance reviews.
• Identify and flag missed targets, recurring issues, overdue actions, and data inconsistencies to the Vendor Manager or relevant contract owner.
• Prepare standard performance reports and meeting materials using agreed templates.
• Record decisions and actions from performance review meetings and track them through to completion.
• Support the maintenance of contract performance records and contribute to periodic reporting for the Vendor Management Office.
• You will report to Head of Vendor Management Office.

Whatyou’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities

• Bachelor’s degree or relevant experience in business, procurement, supply chain, finance, data analysis, or a related field.
• Relevant years of experience, including internships or entry-level work in vendor management, procurement, contract administration, operations, or reporting.
• Basic understanding of contracts and the ability to interpret key terms, obligations, service levels, and performance requirements.
• Good numerical and analytical skills, with attention to detail and the ability to identify gaps or inconsistencies in data.
• Proficiency in Microsoft Excel and PowerPoint; experience with dashboards or reporting tools is an advantage.
• Robust organizational skills and the ability to maintain trackers, documentation, and action logs accurately.

Desired Skills and Abilities

• Clear written and verbal communication skills, with confidence following up on information and working with multiple stakeholders.
• Experience using and Capably navigating tools used to track and report KPIs.
• An interest in contract performance, supplier management, and service-level reporting.

Whatweoffer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements

Enhanced family-friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Whoweare

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.