User Support and Operations Specialist

Location: Norfolk, VA

The Opportunity

Implement functional supports, including effective demonstration and requirements analysis, to increase the clients' satisfaction on target products through internal collaboration with R&D divisions. Apply advanced skills, extensive technical expertise, and full industry knowledge. Develop innovative solutions to complex problems. Work without considerable direction. Mentor and supervise team members.

You Have

Experience with U.S. Navy readiness reporting as a unit or resource manager

Experience with U.S. Navy expeditionary mission partners, including Naval Construction Forces, Explosive Ordnance Disposal Forces, Maritime Expeditionary Security Forces, or Naval Expeditionary Logistics

Experience in performing, coordinating, or delivering training to military service members, civilians, and contractors

Experience working directly with data and digital delivery teams to collaborate with military operators, program analysts, and military leadership to rapidly iterate and delivery technology solution

Knowledge of Personnel, Equipment, Supply, Training, Ordnance, Networks, or Infrastructure resourcing

Knowledge of Fleet Response Training Plan (FRTP) and Optimized Fleet Readiness Plan (OFRP)

Knowledge of readiness reporting, including Required Operational Capabilities (ROC) and Projected Operational Environments (POE), Naval Task Areas (NTAs), Status of Resources and Training System (SORTS), Defense Readiness Reporting System (DRRS), and Navy Training Information System (NTIMS)

Secret clearance

Bachelor's degree

Nice If You Have

• Experience supporting joint, combatant command, service component, or operational-level headquarters
• Knowledge of military force management including, Force Design, Force Development, Force Generation, and Force Employment
• Knowledge of DoW capability-based framework Doctrine, Organization, Training, Material, Leadership, Education, Personnel, and Facilities

Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.

Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,500.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
• Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
• Commitment to Non-Discrimination
• All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.