Manager of Marketing Operations

• Location: Dallas, TX
• The mission of Dallas Theological Seminary as a professional, graduate-level school is to glorify God by equipping godly servant-leaders for the proclamation of His Word and the building up of the body of Christ worldwide.
• For more information, read more about our mission here and also read or hear about our core values.

Job Summary

The Senior Manager, Marketing Operations supports the Executive Director of Marketing and Communications by overseeing day-to-day operations, workflow, and traffic for the department to ensure efficiency, collaboration, and high-quality execution of projects. This role leads project management, logistics/traffic, and print production/fulfillment functions, integrating people, processes, and platforms so that campaigns and initiatives are delivered on time, on budget, and on brand. The manager serves on the Marketing and Communication’s leadership team as a key operational integrator.

Key Responsibilities

• Project Management and Workflow
• Oversee end-to-end project workflow for key marketing and communications initiatives, from intake and scoping through delivery and closeout.
• Manage timelines, deliverables, and resource assignments in collaboration with creative, content, digital, Admissions, Advancement, and other campus partners.
• Maintain and optimize the department’s project/workflow platform (e.g., Asana), including intake forms, prioritization queues, sprint planning, templates, and reports.
• Monitor project health (scope, schedule, risks) and escalate issues promptly to the Executive Director or appropriate team leads, proposing clear solutions and tradeoffs.
• Facilitate recurring status meetings and project pod/campaign squad check-ins to ensure clarity, accountability, and momentum.
• Logistics, Traffic, and Administration
• Oversee traffic control for all Marketing and Communication’s projects, ensuring requests are properly routed, scheduled, and sequenced across internal teams and external vendors.
• Supervise logistics and administrative support for the department, including calendars, key meeting rhythms, documentation, and internal communications.
• Help define and uphold service-level expectations (SLAs) for response times, estimates, and delivery commitments with internal clients (e.g., Admissions, Advancement, Academics).
• Continuously identify and implement improvements that reduce bottlenecks, simplify handoffs, and strengthen internal cohesion.
• Print Production and Fulfillment
• Manage the production of key print materials (such as magazines, brochures, campaign collateral, and event pieces), from job setup and scheduling through proofs and delivery.
• Coordinate relationships with printers, mail houses, and fulfillment vendors, securing quotes, tracking timelines, and ensuring quality and brand consistency.
• Oversee print and fulfillment logistics, including inventory levels, shipment coordination, and on-time delivery for events, campaigns, and institutional milestones.
• Maintain and refine print/production workflows, documentation, and checklists to reduce errors and rework.
• Budget Support and Vendor Coordination
• Track and report on operational budgets related to print, mail, fulfillment, and key tools/platforms in partnership with the Executive Director.
• Help monitor budget variance for major projects and operational categories, flagging risks early and recommending cost-saving or optimization options.
• Support vendor evaluation by tracking on-time performance, quality, responsiveness, and cost over time.
• Assist with bid comparisons and purchase recommendations for print and production needs, while final contract and strategic vendor decisions remain with director-level leadership.
• Quality Assurance and Brand Compliance
• Implement and oversee process-based quality assurance checks for both print and digital deliverables, including proof cycles, sign-off steps, and file-prep standards.
• Help uphold DTS brand guidelines by coordinating required brand reviews and approvals before production.
• Track key quality metrics such as error/reprint rates, first-pass approval rates, and brand compliance audit results, and use insights to drive process improvements.
• Cross-Functional Coordination and Integration
• Serve as an operational liaison between Marketing and Communications and key internal partners (e.g., Admissions, Advancement, Institutional Events, Academics), ensuring clear expectations, smooth handoffs, and aligned timelines.
• Lead or co-lead cross-functional project pods and campaign squads as assigned, bringing order to complexity and helping teams move from strategy to execution.
• Support planning and execution for key institutional events and campaigns by coordinating timelines, logistics, and deliverables across teams.

Team Leadership and Development

• Directly supervise existing personnel in project management, traffic/logistics, and print/production support roles (e.g., Project Manager, Administrative/Traffic Coordinator, Print Production Assistant).
• Provide clear expectations, regular feedback, and coaching for team members, encouraging growth in both skill and character.
• Model servant leadership, collaborative problem-solving, and a culture that reflects “Teach Truth. Love Well.” in all interactions.
• Promote healthy workload balance and realistic timelines while still driving toward ambitious goals for gospel impact.

Key Metrics and Success Indicators

• On-time delivery rate for projects and campaigns.
• Average cycle time from intake to completion for key project types.
• Error/rework rates for print and digital deliverables.
• Budget variance for assigned operational categories and major projects.
• Vendor on-time and quality performance.
• Internal partner satisfaction and adherence to agreed SLAs.

Required Skills/Abilities

• Strong project management skills with the ability to manage multiple concurrent projects in a deadline-driven environment.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid) and the ability to apply them pragmatically.
• Proficiency with project/workflow management tools (e.g., Asana or similar) and strong skills with Microsoft Office Suite (especially Excel for tracking and reporting).
• Strong organizational and analytical abilities, with attention to detail and comfort using data to improve processes.
• Excellent written, verbal, and interpersonal communication skills, with the ability to translate between creative, technical, and executive perspectives.
• Foundational understanding of print production and fulfillment processes or demonstrated aptitude and willingness to learn quickly.
• Proven problem-solving mindset, initiative, and follow-through, with a bias toward solutions and continuous improvement.
• Ability to lead and develop staff, build trust, and foster collaboration across a multi-generational, multicultural team.

Education and Experience

• Bachelor’s degree in marketing, communications, business, or a related field preferred; equivalent relevant experience considered.
• Typically, 3–6 years of progressively responsible experience in marketing/communications operations, project management, traffic, or production roles in agency, higher education, nonprofit, or corporate environments.
• Prior supervisory or team lead experience preferred; strong leadership potential and a track record of informal influence and initiative required.
• Spiritual and Cultural Qualifications
• Clear testimony of faith in Jesus Christ and active involvement in a local church.
• Agreement with and commitment to Dallas Theological Seminary’s doctrinal statement and mission to equip godly servant-leaders for the proclamation of God’s Word and the building up of the body of Christ worldwide.
• Passion for biblical education, ministry preparation, and seeing God use DTS as a catalyst for revival in a post-Christian world.
• Desire to embody and promote “Teach Truth. Love Well.” in both work and relationships.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Regular walking between campus buildings and event locations.
• Must be able to lift up to 25 lbs. on occasion.