Client Service Supervisor - Alternatives

Location: Boston

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.

If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.

About the team

In the Alternatives Client Service Group, we believe collaboration is not only important to the development of our team, we believe it’s a key component to delivering an exceptional level of client service, minimizing risk, and maintaining a growth-oriented learning environment for the future.

We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate training and mentorship opportunities that will enable you to build on your skill set and further your career in this competitive industry.

As a member of the Alternatives Client Service Group, you will help clients improve performance in all aspects. You will serve as a vital conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.

To be successful, you’ll need to

• Be attentive to your team and your clients. Take time to really listen to your client’s needs, understand their goals and how you can improve their experience.
• Demonstrate a goal-oriented focus. As a supervisor, you will need to set goals for your team and empower each team member to meet objectives on an individual and team level.
• Be efficient and effective. In a fast-paced environment, having the focus and motivation to get things done is crucial.

Key responsibilities include

Prepare, review and approve monthly and quarterly NAV packages and allocations for funds investing in equity, fixed income, fund-of-PE-funds, fund-of-hedge-funds, private debt, syndicated debt, private equity, real estate funds, OTC and various other financial instruments.

Reconcile transaction details and balances from the general ledger to third party supporting documentation including, underlying fund investment capital statements, private loan documents, prime brokerage statements, Markit WSO reporting, and client’s supplemental reporting.

Work with clients to solve complex problems, including but not limited to equalization, IRR calculations, management fee calculations, and waterfall/carry calculations.

Assist in providing support towards year-end fund financial statement audit, regulatory reporting and tax preparation services.

Work closely with the BBH Alts financial reporting team during the quarterly and annual cycle

Prepare and review investor capital call and distributions.

Aid in enhancing and enacting new policies, procedures and internal controls, including implementation of new technology tools and updates to associated procedural guides.

Oversee and ensure training and cross training of employees on relevant job functions to develop breadth and depth of knowledge.

Provide ongoing feedback and coaching to staff to improve individual performance, including BBH’s annual performance review process.

Assist in implementing the coordination of new business and product implementations and conversions.

Qualifications

• BA/BS degree in a business-related field.
• 3+ years of Alternatives Fund Accounting, Global Custody, and/or Transfer Agency preferred.
• Supervisory experience preferred but not required.
• Detailed knowledge in one or more of the following alternatives industry segments: Hedge Funds, Public/Private Debt Funds, Private Equity, or Real Estate Funds.
• Highly proficient with Excel.
• Working knowledge of WSO preferred, but not required.

What We Offer

• A collaborative environment that enables you to step outside your role to add value wherever you can.
• Direct access to clients, information and experts across all business areas around the world.
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
• A culture of inclusion that values each employee’s unique perspective.
• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities to give back to your community and help transform the lives of others.

Salary Range

$70,000 - $100,000 + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.