Location: Hybrid Flex - Durham
The Business Operations Advisor provides operational leadership and coordination to support the execution of commercial pharmacy member and provider communications. This role serves as a central point of coordination across internal pharmacy teams, business partners, and external vendors to ensure accurate, timely, and compliant communication delivery.
The advisor is responsible for managing communication workflows, gathering and interpreting operational data, facilitating cross-functional approvals, coordinating vendor activities, and supporting business planning initiatives. The position requires strong organizational, analytical, and relationship management skills to drive operational efficiency, enhance communication effectiveness, and support strategic pharmacy objectives.
What You'll Do
Communication Operations & Execution
- Coordinate the end-to-end operational execution of commercial pharmacy member and provider communications.
- Manage communication intake, prioritization, timelines, and workflow processes to ensure timely delivery.
- Partner with communications, pharmacy, clinical, compliance, legal, marketing, operations, and vendor teams to facilitate communication activities.
- Monitor communication initiatives to ensure adherence to regulatory, contractual, and organizational requirements.
- Identify process improvement opportunities that enhance communication quality, effectiveness, and efficiency.
Job description provided by Blue Cross and Blue Shield of North Carolina.
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