Cyber Services Operations Project Manager

3-6 Month Contract

Summary

The CyberServices Operations Project Manager is responsible for driving the successful planning, execution, governance, and operational coordination of key internal projects, including the onboarding of an outsourced service to triage customer service tickets & the co-ordination of process changes and efficiency improvements in Cyber Services’ ticketing platform - Zendesk. This role serves as the bridge between CyberServices leadership, third party contractors, and internal business functions to ensure projects are delivered efficiently, consistently, and in alignment with business objectives.

The position oversees project lifecycles, resource coordination, deliverables tracking, operational reporting, and process improvement initiatives across the CyberServices department. The ideal candidate combines strong project management discipline with operational excellence, stakeholder management, and exceptional communication skills.

Responsibilities

Manage the full lifecycle of internal projects

• Onboarding of a managed service for customer service ticket triaging
• Co-ordination of process changes and efficiency improvements in Cyber Services’ ticketing platform (Zendesk)
• Client journey workflow design & improvements
• Lead project initiation, planning, execution, monitoring, and closure activities.
• Develop and maintain project schedules, work plans, milestones, and deliverables.
• Monitor project risks, dependencies, issues, and change requests.
• Facilitate internal status meetings and provide regular status reporting
• Ensure projects are delivered on time, within scope, and within budget.

Stakeholder Management

• Build strong relationships withCyberServicesleadership, consultants, technical teams, and other internal stakeholders.
• Coordinate communication between business and technical stakeholders.
• Prepare executive reporting, dashboards, and portfolio updates.
• Escalate risks and issues appropriately while driving resolution.

Reporting & Governance

• Produce accurate and timely project status reports.
• Support operational reviews, business reviews, and leadership reporting.
• Ensure compliance with internal governance standards and business requirements.

Required Qualifications

• Bachelor's degree in Business, Information Technology,Cybersecurity, Project Management, or related field.
• 5+ years of project management or PMO experience.
• Experience supportingcybersecurity, technology, consulting, or professionalservicesengagements.
• Strong understanding of project management methodologies and governance frameworks.
• Experience with project management platforms such as Scoro, OpenAir, Jira, Monday.com, Smartsheet, or Microsoft Project.
• Exceptional organizational, communication, and stakeholder management skills.

Preferred Qualifications

• PMP, CAPM, PRINCE2, Agile, or Scrum certification.
• Experience within Managed Detection & Response (MDR), Incident Response, Security Consulting, orCyberResilienceservices.
• Knowledge ofcybersecurity frameworks such as NIST, CIS, ISO 27001, or SOC.
• Experience with professionalservicesfinancial management, forecasting, and utilization reporting.
• Once Full Time: Beazley Security Offers (US)
• Competitive salary and bonus.
• Flexible working arrangements.
• Generous leave policies including 3 months paid parental.
• 100% of employee-only insurance premiums covered (healthcare, dental and vision).
• Up to 5% matched 401k contribution.
• Opportunities for career advancement and ongoing training.
• Participation in industry conferences and events.