Parcel Analyst, Hybrid

Location: Charlotte, NC - Corporate Office

The Parcel Analyst position will be responsible for providing analytical and administrative support for Ship-to-Home Parcel initiatives. The Analyst will support parcel performance reporting, carrier and store operations, forecasting, and peak period preparation.

An enthusiastic self-starter with a strong drive to improve existing processes and systems is highly desired. The Analyst will assist with the development of operational and financial reporting, and recurring parcel performance metrics. Additionally, the Analyst will work closely with internal teams and parcel carriers to gather data, research operational issues, and provide analysis that supports informed and effective business decisions.

Essential Functions

• Analyze Ship-to-Home parcel data and trends to identify operational and cost-saving opportunities.
• Monitor and report key parcel KPIs, including volume, carrier performance, service levels, and transportation expense.
• Prepare and maintain recurring reports, dashboards, scorecards, and presentations.
• Support budget development, forecasting, and variance analysis for parcel operations.
• Assist with parcel volume forecasting and carrier capacity planning.
• Partner with Store Operations, carriers, and cross-functional teams to support Ship-to-Home initiatives and peak planning.
• Research shipment exceptions and coordinate resolution of pickup, scanning, and delivery issues.
• Manage parcel claims, recovery reporting, and supporting shipment documentation.
• Maintain parcel accounts, carrier contacts, operational records, and departmental trackers.
• Reconcile parcel data, validate reporting accuracy, and identify process improvement opportunities.
• Requires designated hybrid in-office work schedule.