IT Engineer

Conveying, loading, palletising, packaging, sortation and distribution – BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge.

We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

A member of BEUMER Group, located in Singapore BEUMER Group Singapore Pte. Ltd. is strategically located at the Singapore Changi International Airport, one of the busiest airports in the world. We have more than 200 employees working in our various business segments such as Airport systems, Logistics and Customer Support.

The IT Engineer supports the High-Level Control (HLC) layer and supporting IT infrastructure (applications, servers, storage, virtualisation and backup / failover) of the Baggage Handling Systems (BHS) at customer sites. The role diagnoses and resolves HLC and IT incidents, carries out tested upgrades and patches under change control, and supports cybersecurity remediation, so that the systems remain available, high-performing and secure.

Provide site-based technical support for HLC (High-Level Control) & IT infrastructure across different sites (similar systems, site-specific differences), with guidance from the Hotline and senior engineers

Travel between sites at short notice for emergencies

Report to CIT Manager; site-based

Act as first point of contact for HLC incidents; diagnose across application, servers, storage & network, and escalate complex cases to the Hotline

Carry out fixes on site under change control

Work with Hotline on complex incidents; keep the customer updated on status & solutions

Test upgrades, patches & firmware before deployment and implement the patches, following approved procedures

Support deployments with vendors & Hotline; support FAT & SAT

Keep backups & configs aligned to baselines; support failover readiness checks

Analyse logs & occurrences to identify root causes; propose corrective actions

Prepare & review SUCOs/SARs for customer approval

Support availability, performance & security improvements, including VAPT remediation

Prepare monthly report: availability, key incidents, trends, open actions

Train Control Room staff & customer operators on system use

Maintain config & troubleshooting procedures; share lessons learned

Follow permit-to-work, airside, cybersecurity & access-control rules

Degree / Diploma in Computer Science, Information Technology, Computer / Electronics Engineering or a related field

Degree + 1–3 yrs, or diploma + 3–4 yrs, of IT infrastructure / system support experience, ideally on live operational systems (Baggage Handling System or similar). Strong fresh graduates with relevant internship or project experience may be considered for junior level

Working knowledge of Windows / Linux, VMware / Hyper-V, NAS/SAN, networking & security; willing to learn HLC / SCADA applications

CCNA / CCNP, VMware, cybersecurity certs an advantage

Experience or exposure to ISO 9001 (quality management), ISO/IEC 27001 (information security management) and VAPT will be an advantage

Able to travel between sites at short notice; able to obtain an Airport Pass and work airside

Certifications such as CCNA, VMware Certified Professional (VCP), Microsoft Certified: Windows Server / Azure Administrator and CompTIA Security+ will be an advantage

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