Technical Training Specialist

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Technical Training Specialist is responsible for planning, scheduling, and delivering technical training for Field and Shop technicians across our multi-manufacturer mobile crane fleet, including Liebherr, Kobelco, Manitowoc, Tadano, Sany, and Link-Belt. Serves as the primary liaison with crane manufacturers to schedule and coordinate OEM training. Supports a safe working environment through partnership with service leadership and the Safety Director.

Responsibilities

• Build and maintain the annual training schedule for Field and Shop technicians, balancing job demands, technician availability, and equipment-specific needs
• Assess technician skill gaps by crane make, model, and experience level, and prioritize training to close them
• Deliver classroom and hands-on training on mobile crane systems, including engines, transmissions, hydraulics, electrical, boom and structural components, and LMI and crane control systems
• Teach safe, correct troubleshooting, maintenance, and repair procedures across multiple manufacturers’ equipment
• Use shop equipment, training cranes, and field units as live learning environments where possible
• Serve as the primary liaison between Bigge and crane manufacturers (Liebherr, Kobelco, Manitowoc, Tadano, Sany, Link-Belt, and others) for training requests
• Schedule and coordinate manufacturer-led courses, including enrollment, logistics, and technician release from work
• Stay current on new models, software updates, service bulletins, and product changes, and bring that knowledge into internal training
• Develop and update training materials, procedures, job aids, and assessments that reflect current OEM guidance and company standards
• Maintain accurate training records, attendance, completions, and certifications for compliance and technician development
• Report training status and results to leadership
• Gather feedback from technicians and managers to improve training content and delivery
• Model and reinforce safe work practices in all training, and support compliance with OSHA, ASME/ANSI, and manufacturer requirements

Requirements

• A minimum of 8 years of experience as a crane mechanic or service technician is required; prior experience as a technical trainer or in a lead/supervisory role is desired
• Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, electrical, and LMI systems on various equipment lines
• Hands-on familiarity with multiple major crane brands and their control and diagnostic software
• The ability to train employees on processes and procedures, with confident public speaking and the ability to explain complex systems in plain terms
• Exceptional organizational and scheduling management skills
• Excellent communication skills for working with manufacturers, vendors, and internal leaders
• Quality “people” skills. Friendly, courteous, and approachable
• Proficient computer skills, including MS Office Suite, smartphones, and tablets
• A high school diploma or its equivalent is required; an associate’s or bachelor’s degree in engineering, engineering technology, or a related field is desired
• Experience building e-learning or instructional content (such as Articulate 360 or a learning management system) is desired
• Industry credentials such as NCCCO certification, or train-the-trainer or instructional design training, are desired
• Regular travel to branches, customer sites, and manufacturer training facilities, including some overnight stays
• Ability to work in shop and outdoor job-site environments, climb, kneel, work at heights, and lift 50lbs
• Required use of PPE, including hard hat, safety glasses, steel-toe boots, and high-visibility clothing
• Valid driver’s license and a clean driving record

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy
• Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.