Customer and Events Manager

Location: Madrid, Spain

Customer Events Manager, Global CE&O, leads, drives and orchestrates Biogen participation in ex US international Congresses as well as prioritized external events, plans and drives execution with the relevant stakeholders across the company including key stakeholders (including Global & Regional medical and commercial teams) for all TAs and functions end-to-end (from planning and budgeting to post- event assessment).

Position selected responsibilities

• Strategically define the ownership of ex-US congresses, meetings and events execution plan, budget, and outcomes
• Drive timely discussions with key stakeholders to prioritise and align on all congress activities, ensuring resource allocation, budget requirements and timelines are clearly defined
• Plan and execute large Biogen meetings, events and congresses, across key stakeholders for all TAs and functions, end-to-end (from strategic planning and budgeting to post- event assessment)
• Ensure alignment with US CMC and ex-US / local logistic and compliance teams to define and adhere to global congress policies and processes
• Work in partnership with procurement to ensure the most cost-effective solutions with external vendors for all ex-US related events
• Anticipate and proactively address potential needs or expectations from stakeholders, such as meeting and event organizers, by thinking and planning ahead
• Proactively lead strategic relationships with suppliers through the formulation of agency strategy, engaging in multi-year negotiations with procurement, all aimed at identifying the most cost-effective and high-quality partners

Principal Accountabilities

• Lead planning and execution of ex US congresses and large Biogen meetings end-to-end (incl. planning, budgeting, and post-event evaluation)
• Provide oversight and direction to Customer Events Associate and all supporting team members to deliver Congress & Events requirements
• Own and deliver a truly differentiated customer experience for all customer event related activities
• Contribute to defining global congress policies and processes
• Shape strategic relationships with suppliers, actively contributing to agency strategy formulation and engaging in multi-year negotiations with procurement for the selection of cost-effective and high-quality partners.

Minimum Education

BA/BS Required. MBA a plus

Minimum Experience Requirements

Minimum 10 years of experience in the pharmaceutical or biotechnology industry

Significant experience in organizing the large events and top tier congresses in pharmaceutical industry

Proven track record of leading cross functional teams across various TAs

Proven track record in successful delivery of complex projects spanning across geographies

Strong understanding of pharmaceutical regulations and compliance requirements

Fluent in English and additional languages beneficial

Advanced analytical & strategic skills

Participation/leadership in defining and implementing global policies and strategies

Credible, dynamic, and creative professional with high energy and vision

Innovative thinking and growth mindset

Thrive on challenge, highly collaborative, perceptive, an analytical problem

solver, and exhibit strategic and innovative agility

Someone who manifests trust, and is known for ethics and integrity, and works

successfully in a team environment

Exceptional communication and interpersonal skills to effectively engage with internal and external stakeholders and a strong personal presence

Job Level: Management

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.

At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.

All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.