Onboarding Associate

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company.

Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com.

As an Onboarding Associate, you will be responsible for reviewing account openings, conducting due diligence checks, and providing advice to various business functions. Your main objective will be to ensure compliance with internal policies and AML/KYC requirements, while also identifying opportunities for onboarding process improvement to mitigate compliance risks.

The role will support our APAC onboarding requirements and reports to the CEO/Director of Operations.

Responsibilities

• Conduct client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines;
• Conduct periodic review based on KYC/KYB CDD guidelines, ensuring timely updates and escalations where required;;
• Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing communications with customers throughout the entire onboarding process;
• Work closely with internal teams to ensure a cohesive approach to customer onboarding and account administration;
• Participate in internal and external training programs related to AML/CFT and other subjects that may form part of the day to day work requirements;
• Handle ad-hoc tasks assigned by the supervisor

Requirements

Minimum of 1–3 years of experience in a relevant compliance, onboarding, due diligence role, preferably within the financial services or fintech sector

Good understanding of the Monetary Authority of Singapore (MAS) PSN02 Guidelines, Notice and related laws, directives, regulations and compliance standards

Familiarity with emerging virtual currency regulatory frameworks in other jurisdictions is a plus

Strong analytical, communication and documentation skills

Proficiency in both English and Mandarin, with the ability to review and assess documents in both languages

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem-solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

Competitive salary

IT equipment support for work

Meal and commute allowance

Medical Insurance

• Attractive Well-being allowance (comprised of medical, wellness and fitness aspects)
• Snacks: on-the-house in the Bangalore office
• Great/Talented workforce to learn and grow with
• Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed investing.
• Note: This role requires working onsite (Monday to Friday) at the Bangalore office.