Desktop Administrator

Overview

Black Canyon Consulting (BCC) is a premium provider for life sciences, project and program management. We are searching for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD.

We are looking for full-time candidates currently residing in the United States. This position is available only for on-site work.

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today!

Duties & Responsibilities

• Develop custom tools in Puppet, Apple Script, and Bash to automate the OS X infrastructure support and service
• Install, configure and maintain Mac OS X and associated applications
• Install, configure and maintain Windows 10 and associated applications
• Integrate OS X computers with NetWork Storage, Linux Servers, Windows Servers as well as internal and external sites
• Install, configure and maintain mobile devices via Mobile Device Management software
• Perform standard administration tasks (packaging, OS installs, patch management)
• Provide OS X support to NCBI's internal developers and researchers
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Required Skills

• High School Diploma/GED with significant Technical Training/Certifications
• JAMF Casper Suite management for Windows and Apple devices
• 1+ Years’ Experience troubleshooting Windows/Mac environment JAMF/Casper

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Mac program installation
• Mac printer installation
• Mac network configuration
• Mac email client configuration
• Windows program installation
• Windows printer installation
• Windows network configuration
• Windows email client configuration

Experience with all Office products

• Familiarity with Adobe Products
• Ability to connect to File Server or NAS
• Experience with Mac OS System Upgrades and updates
• Basic Troubleshooting and problem solving skills.
• Good communication, and customer service
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. SSH, RDP, RDC and VNC)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with SCCM console, applications and imaging

Desired Skills

• Experience with SCCM, IBM BigFix to manage Mac OSX devices a plus
• Experience with Basic Unix Command Line: SSH, Rsync, SCP, chown, chmod, and file system navigation
• Proficiency using ARD to: install software, install Apple OS updates, run UNIX commands
• Enterprise experience: familiarity and experience with AD, AD/ Mac integration, NetBoot/ Net Install/ Deploy Studio
• Knowledge of Puppet or any other automated computer configuration management too
• MacPorts, Fink, or HomeBrew
• Apple server

Windows Server

Xcode and Command line tools

Exchange and Enterprise email

Benefits and Salary

• We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
• We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.
• If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!