Location: Los Angeles
Make Your Mark
The Customer Adoption Expert (ACE) plays a crucial role in ensuring our customers are successfully and effectively utilizing our products to achieve their business goals.
The primary focus is to support Customer Success Manager with their customer portfolio by increasing adoption and expansion of BlackLine, preventing attrition and churn, and continually enriching the customer experience.
ACE leverages their BlackLine expertise; their process optimization expertise; their accounting and internal controls, financial analysis, and/or intercompany operations experience; as well as their professional judgment, to provide leading practice optimization strategies, insights, and deliverables. These deliverables include original, innovative solutions for complex customer challenges, consulting services, process redesign and transformation, solution architecture specific to the customers’ challenges, one to many thought leadership, executive touch points and strategy sessions, and recommendations to accelerate customer’s digital transformation journey.
Most importantly, ACE must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with BlackLine. All facets of the ACE role are designed to drive customer adoption and a successful digital transformation journey.
Additional Locations: Pleasanton
Job description provided by BlackLine.
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