Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40 Work Shift

8pm to 5am (Philippines)

Job summary

Leads build readiness activities, including process standardization, documentation, knowledge transfer preparation, and training development to support successful migration to GCC operations. Ensures all people, process, and knowledge components are fully prepared for transition and aligned to design standards and operational requirements.

Essential functions

Leads the build phase for transformation initiatives, ensuring readiness across documentation, training, and knowledge transfer requirements.

Oversees development and validation of standard operating procedures (SOPs), process documentation, and playbooks aligned to design standards.

Ensures completeness and quality of knowledge capture from source teams to support effective transition.

Directs development of training materials and learning plans to enable readiness of receiving GCC teams.

Establishes and manages readiness criteria across people, process, technology, and controls prior to transition.

Partners with Transformation & Design teams to ensure build outputs align with future-state operating models and process standards.

Collaborates with Transition Managers and Transition Leads to ensure alignment of build activities with transition plans and go-live requirements.

Identifies and mitigates risks, gaps, and dependencies impacting readiness, ensuring resolution prior to transition.

Tracks build progress, milestones, and readiness status, providing reporting to leadership and governance forums.

Ensures adherence to documentation, training, and knowledge management standards across all build activities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

Required: Bachelor’s degree in business administration Healthcare Administration, Operations, Education, or related field
Preferred: Master’s degree in business administration or other related discipline.
Required licensing and certifications

Preferred

Lean Six Sigma Green Belt

Instructional Design or Training Certification

Knowledge Management or Process Improvement certifications

Experience

Required: 7–10+ years of experience in transformation, shared services, training, knowledge management, or operations

Preferred: 3-5 years in leadership roles

Skills and abilities

Business Transformation & Operational Excellence

Business Continuity & Risk Management

Digitalization, Automation, and Analytics Enablement

IT Governance & Service Delivery

Data Privacy & Compliance Oversight

Program & Portfolio Management

Benefits Realization & KPI Tracking

Change & Transition Management

Process Design & Documentation (L0–L5)

Governance & Executive Reporting

Strategic & Systems Thinking

Executive Communication & Influence

Analytical & Decision-Making Agility

Cross-Functional Collaboration

Relationship & Stakeholder Management

Leadership & People Development

Continuous Improvement & Innovation Mindset

Resilience & Adaptability

High Accountability & Integrity

Results Orientation

Knowledge management and documentation frameworks
Instructional design and training development
Process standardization and quality assurance
Readiness assessment and validation
Strong project management and coordination skills
Risk identification and mitigation
Stakeholder collaboration across global teams
Attention to detail and quality control
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
Paid vacation and sick leave
Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
Mission-driven culture events, community outreach and service opportunities
Learning and development programs, mentorship and clear career growth pathways
Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role.

Department

Operational Excellence - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.

Manager, Global Build & Transition