Manager, Nursing Workforce Optimization Scheduling

Location: BGC

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours

40

Work Shift

7pm to 4am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specializedexpertisethat advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact. Manager, Nursing Workforce Optimization Scheduling

Primary Function/General Purpose of Position

The Manager, Workforce Optimizationis responsible forproviding strategic and operational leadership for Resource Optimization Center (ROC) and centralized schedulingfunctionsGBS supporting Bon Secours Mercy Health. This role oversees workforce optimization initiatives focused on maximizing resourceutilization, improving operational efficiency, enhancing scheduling effectiveness, and ensuring consistent service delivery across supported operations.

The Manager partners with operational, clinical, and administrative leadership to develop and implement workforce strategies, staffing models, scheduling processes, and performance improvement initiatives that align with organizational goals. This role is accountable for operational performance, service excellence, KPI management, workforce planning, and continuous improvement across centralized scheduling services.

Essential Job Functions

Provide strategic leadership and oversight for the Resource Optimization Center (ROC) and centralized scheduling operations, ensuring efficient service delivery, operational consistency, and alignment with organizational goals. Lead and develop scheduling teams while driving productivity, quality, and service excellence.

Lead workforce optimization strategies by overseeing staffing allocation, scheduling, capacity planning, and resource management to maximize operational efficiency. Partner with organizational leaders to support workforce forecasting, labor planning, and enterprise staffing initiatives through data-driven analysis.

Works with nursing leadership toestablishand monitor KPIs, SLAs, and operational performance metrics to evaluate productivity, service quality, and resourceutilization. Analyze performance data, provide leadership reporting, and drive accountability for operational results and continuous improvement.

Lead initiatives that improve operational efficiency through process standardization, automation, technology optimization, and workflow enhancements. Support organizational transformation efforts while promoting best practices and sustainable operational improvements.

Partner with clinical, operational, HR, finance, and administrative leaders to support workforce planning, scheduling strategies, and operational priorities. Foster strong cross-functional relationships and communication to ensure alignment and effective service delivery across domestic and global teams.

Ensure workforce operationscomply withorganizational policies, labor guidelines, and operational standards by overseeing quality assurance, audits, documentation, and reporting. Support risk management, issue resolution, and continuous improvement tomaintainoperational integrity and compliance.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditionsassociatedwiththejob.Employeesmayberequiredtoperformotherjob-relateddutiesas required by their supervisor, including cross-trainingto support functions of complementary roles,subject to reasonable accommodation.

Licensing/Certification

Registered Nurse (RN), UKG Certified(preferred)

Education

Bachelor’s Degree in businessadministration,statistics, mathematics, industrial engineering,healthcare administration,managementor related field(required)

Work Experience

7+ years ofrelevant experience, including leadership responsibility in workforce or operational environments includingexperience in workforce management, staffing operations, scheduling operations, healthcare operations,BPO,GBS,or shared services environments(required)

Experience in a healthcare environment supporting hospital operations(preferred)

Experience with workforce planning methodologies, labor optimization strategies, and operational forecasting(preferred)

Training

Not applicable to this position

Skills

Hard/Tech/Clinical Skills

Scheduling

Staffing Technology

Technology Optimization

• Evaluating program performance
• Working knowledge of medical terminology
• Computer skills to include Microsoft Office, PHS, and HSM
• Strong working knowledge of EPIC/ConnectCareOpTime
• Excellent written and verbal communication skills

Soft/Interpersonal Skills

• Attention to detail
• Adherence topolicies and procedures
• Critical thinking
• Communication with all levels of professionals

Teamwork

• Conflict resolution
• Active listening
• Relationship building
• As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities
• Benefits may vary based on employment terms and role.

Department

Nursing - Workforce - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected]. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.