IT Clinical Systems Training & Support Specialist

Location: Omaha, NE

The IT Clinical Systems Training & Support Specialist serves as a key resource for the training, support, and optimization of clinical applications with a focus on Epic Cadence and Epic Grand Central. This role partners with operational, clinical, and technical teams to develop training materials, provide end-user support, troubleshoot system issues, and promote effective utilization of scheduling and patient flow workflows.

This position is on site in Omaha, NE.

Applicants must be currently authorized to work in the United States on a full -time basis. We are not offering sponsorship to applicants for employment visa status.

MAJOR RESPONSIBILITIES & DUTIES

Delivers new hire training and supports go-live training during software system changes and upgrades.

Recommends and coordinates improvements and/or updates to training materials. Curriculum may be eLearning, instructor-led or a blended approach. Recommends and coordinates improvements and updates to software education delivery techniques based on evaluation processes.

Supports clinical and/or non-clinical end users during classroom training, implementation, and post-implementation, in a live setting by providing on-site and remote support. Supports steady state environment when requested by addressing specific needs and issues as they arise. Supports end users in defining and resolving problems within the EHR or other related software applications and/or workflow processes. Supports end users with computer system optimizations.

Acts as a liaison between end users and IT technical support team, to include information gathering, research, design, testing and implementation of software systems.

Maintains accurate documentation including a clear description of the problem, the steps utilized in problem solving, and description of the final solution.

Applies problem-solving and critical thinking skills as necessary to resolve technical and workflow issues within the scope of the position authority.

Conducts assessments, provides learning recommendations, facilitates training to meet the identified needs of the end users and routinely evaluates the training results.

Participates in the 24/7 on-call rotation for IT Clinical Systems required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to deliver training in classroom, virtual and at-the-elbow training settings.
• Strong knowledge of educational program development in adult learning.
• Knowledge of general concepts and practices that relate to the healthcare field, and specific software policies, standards, procedures and practices that pertain to the assigned function.
• Ability to maintain confidentiality of medical records, and to use discretion with confidential data and sensitive information.
• Skilled in professional interactions, working with integrity, respect, and innovation in delivering service to our customers.
• Ability to work effectively and collaboratively in a diverse and multi-cultural environment.
• Ability to share knowledge efficiently, completely, and patiently.
• Ability to provide excellent creative problem-solving skills.
• Ability to quickly learn and adapt to new systems, software packages, processes.
• Ability to communicate effectively with technical personnel and non-technical users using written, audio and visual forms of communication.
• Ability to work collaboratively with managers and supervisors, physicians, and other members of the healthcare team.
• Ability to work independently or in a team environment.
• Ability to work flexible hours.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Organizational Development, Healthcare or Health Administration, Education or related field or equivalent combination of education and experience required.
• Minimum of 3 years of experience required.
• Credentialed Epic Trainer or obtain credential within one month of transfer or hire required.

PREFERRED QUALIFICATIONS

• Minimum of 3 years relevant experience in a healthcare setting preferred.
• Epic experience with Epic training/workflow experience preferred.
• Experience designing and delivering training programs in Adult Education preferred.
• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT

Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.