Vendor Management Office (VMO) Lead

Location: India - Pune

Entity

Technology

Job Family Group

Business Support Group

GBS plays a crucial role as a transformation partner to the Group, particularly as the organization changes directions to an IEC and seeks opportunities to streamline, becoming more effective and efficient to deliver the strategy. The Business Enablement and Advisory team (BE&A), part of the Digital Solutions and Transformation team within GBS, partners closely with the business and Group Functions to support their transformation goals.

This includes a diverse range of value levers such as location optimization, digitization, automation, process streamlining, analytics and insights, third-party cost, and operating model. One growing area of opportunity is reducing third-party costs through the use of the Vendor Management Office (VMO).

The VMO is a centralized contractor acquisition and management team that partners with business entities to enable cost savings through a streamlined vendor strategy. It provides end-to-end support for the third-party lifecycle, introducing visibility and consistency for all non-employee labour spend. Additionally, the VMO's management of vendor portfolios and internal resource utilization allows hiring managers and workstream leads to focus on strategic work rather than resource management. This VMO Team Lead role is an important enabler to the ambition of expanding the VMO offering across all businesses and functions in the organisation.

Key responsibilities

The role will involve a blend of operational duties and project-based tasks. Responsibilities include assisting in the day-to-day operational management of current processes (see Key Accountabilities), supporting cost efficiency initiatives and ensuring high-quality service delivery.

The VMO Lead will handle entity specific demand (P&O, Technology, Finance etc) and scope, being responsible for the lifecycle management of at least 10,000 non-employee labour.

The role will also be a key enabler in supporting the reduction of 3d party costs.

The VMO Lead will handle new demand and emerging scope from the respective entity necessitating program management. Supported by the VMO Manager this will involve consolidating existing demands, leading partnerships for the new scope, and allocating resources accordingly before implementing full lifecycle management.

Given the multiple concurrent initiatives seeking to demonstrate the VMO, it is important to ensure close program management and delivery within timelines and budget.

Key Skills

Domain – Procurement and Sourcing Technology – SAP (Ariba, SRM, ERP MM, SAP S/4 HANA, Fieldglass), Integration with other non-SAP P2P systems. Methodologies – PMP and/or Agile Participant management – partnering and influencing across a diverse collaborator group

Key accountabilities

The VMO Lead will oversee demand management, vendor relationships, Commercial optimization and end-to-end third- party lifecycle support for a defined vendor pool and business unit. The typical lifecycle accountabilities would entail third-party worker triage and demand management, on/off-boarding, end-to-end lifecycle tracking, fulfilment channels, and reporting and analytics. The VMO's responsibility for end-to-end CW/SOW management requires close coordination and collaboration with vendors, procurement/sourcing teams, hiring managers, and workstream leads to facilitate demand closure and subsequent lifecycle management.

Triage

• Requirement gathering and strategic fulfilment.
• Basic screening and selection support.
• Spend and headcount visibility.

On/Off Boarding

NTID creation / deactivation.

Asset allocation / return.