Director of Operations (Maternity Cover Contract)

Contract | Part-time December - January, then full-time January - May | Hybrid We're looking for an operations lead to cover our Director of Operations during a four-month leave. The role sits at the center of the business. You'll run our creative pipeline and move several company projects forward. It suits someone who has agency experience, is comfortable working across creative and technical teams, and can pick things up quickly.

The first month is a paid handover alongside the current Director. The ideal candidate thrives in fast-moving environments and is excited about juggling multiple priorities without losing focus. They bring operational rigor to creative work, ensuring that ideas move efficiently from concept to execution, while maintaining the highest standard of quality. This role requires someone who is structured, decisive, and deeply accountable.

NOTE: Applications without a resume, or that are not fully and properly filled out, will not be considered. Responsibilities Creative pipeline Oversee and manage project timelines and scope across design, video production and development pipelines to ensure on-time, on-budget delivery. Drive cross-functional alignment by partnering with marketing and executive teams to maintain a high standard of creative product quality and client deliverables.

Manage project tracking and reporting, providing consistent visibility into status, progress, risks, and delivery milestones. Oversee QA processes for development initiatives, ensuring deliverables meet internal standards before client delivery. Keep project management tools, documentation, and workflows current Lead a team of creative staff, support recruiting, and lead staff onboarding. Own day-to-day relationships with creative-services clients (branding-only and web-only projects) Scope new projects, including budgets, timelines, and quotes Social Press Kit Run operations and customer support for Social Press Kit, Brand Knew's SaaS product Coordinate fixes and feature requests with the development team Requirements 3+ years in agency project management, production, or operations Experience managing creative projects and freelancers across design, video, and web Comfortable working with developers on product builds Confident scoping work and managing budgets Client-facing experience, with good judgment about when to escalate Organized and detail-focused, and makes clear decisions Experience with Basecamp, Slack, or similar project management and communication tools Experience clearly documenting and communicating requests and reporting requirements to internal teams Fantastic relationship builder with strong collaborative skills