Client Services - Senior Analyst

General Information

Team

Sonata

Close date

Sunday, 15 November 2026

Working pattern

Full time

Contract Type

Permanent

Location

Gurgaon (SEZ1)

Department

17 - 17 Service Management EMEA WM

Description & Requirements

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

About The Role

The Sonata Application Support Sr Analyst will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Sr Analyst will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

What You’ll Do

• The analysis and resolution of issues raised by Clientsincluding
• Identification of faulty software and omissions in functionality (debugging code wherenecessary)
• Correction to data where required on clientdatabases
• Correction of problems caused by incorrect use of applicationfunctionality
• Correction of system configurationfaults
• Actively responding to clients relating to service requests and productdefects.
• Respond to client queries and incidents as per defined service levelagreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura asrequired.
• Ensuring severity, impact and risk of incidents is understood and escalate to management ifrequired.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customerinformed.
• Facilitate and attend client meetings to discuss incident management and supportprocesses
• Recording and maintaining the integrity of data within the JIRA Service Desksystem.
• Assist with software release co-ordination toclients.
• Escalating issues which will affect otherclients.
• Technical housekeeping andadministration
• Unleash your potential
• To be successful in this role, your background and experience will include:
• Any Postgraduate orB.E./B-Tech/MCA
• 6-10 years ofexperience
• A good understanding of best practice application development methodology, togetherwith:
• An excellent working knowledge of SQLlanguage
• Ability to develop basic application code using a modern object-basedlanguage
• Working knowledge of MicrosoftOffice
• A basic understanding of service delivery processesi.e.

Incidentmanagement

• Problem management
• Change and Configurationmanagement
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software developmentlifecycle.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support toclients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may berequired

Technical

• Excellent working knowledge of Core Java, including the Eclipse DevelopmentPlatform
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and webservices.
• Troubleshooting and debuggingcapabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on OracleDatabase
• Good to have JavaCertification
• Cloud exposure AWS or Azure

Personal

• Requirement of working in rotational shifts General, UK (2:30 PM – 11:30 PM) and occasionally nightshift
• Excellent spokenEnglish
• Excellent oral and written communication skills with the ability to distinguish between business and technicalaudiences
• Proven aptitude with regards to good customer serviceskills
• Ability to multi-task, prioritize workload and work underpressure
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solvingskills
• Excellent team and interpersonalskills
• Prior knowledge of working on Application Support model will be aplus
• Knowledge of the financial service industry preferably Wealth Management or Superannuation products will be a plus

Working at Bravura

• Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.
• Competitive salary and employee benefits scheme.
• Flexible working hours, we value work-life balance.
• Maternity/ Parental (including secondary) leave policy.
• A cab facility is available in Delhi/NCR.
• Meal facility available

Free Medical Insurance

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.