Job Title: Workforce Management/ Resource Management/ Bench Manager
Location: Bangalore
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Requirements
Job Title: Workforce Management/ Resource Management/ Bench Manager
Location: Bangalore
Operations & Resourcing Manager
Experience: 12+ Years
Role Summary
Lead enterprise-wide workforce planning, resource management, and operational governance to ensure optimal deployment, utilization, and fulfillment of business demand. Partner with business, delivery, TA, HR, and finance leaders to drive capacity planning and operational efficiency.
Key Responsibilities
- Own workforce planning, demand forecasting, and capacity management across business portfolios.
- Drive resource allocation, utilization, bench optimization, and internal mobility to maximize productivity.
- Partner with business and delivery leaders to align hiring plans with growth and project demand.
- Govern resourcing operations through KPI tracking, reporting, and executive dashboards.
- Identify capacity risks, skill gaps, and hiring priorities, providing proactive recommendations.
- Lead process improvement and automation initiatives to enhance operational effectiveness and scalability.
Key Metrics
Resource Utilization
Demand Fulfilment
Forecast Accuracy
Bench Optimization
Time-to-Staff
Resource Cost Efficiency
Stakeholder Satisfaction
Candidate Profile
12-15 years of experience in Operations, Workforce Planning, Resource Management, PMO, or Delivery Operations.
Proven experience managing large-scale workforce planning in consulting, banking, technology, or GCC environments.
Strong analytical, stakeholder management, and executive communication skills.
Expertise in workforce analytics, capacity planning, and operational governance.
Proficiency in Excel, Power BI, Tableau, or similar reporting tools.
If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job description provided by Capco.
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