Senior Product Owner - Web & Experimentation

Location: Manchester

Up to £55,000 per year | Full-time, permanent | Hybrid working, with Darwen as your assigned office

Help shape better digital experiences for TV Licensing customers.

Are you passionate about improving online experiences, turning customer insight into action and delivering meaningful digital change? Join Capita as a Senior Product Owner - Web & Experimentation and take a leading role in developing TV Licensing’s day-to-day digital services.

You’ll combine hands-on operational ownership with the opportunity to influence priorities and drive improvements across our website and experimentation services. Working with senior stakeholders, you’ll help make self-service simpler and create more joined-up customer experiences across channels.

With web experimentation, user testing and content management at the heart of the role, this is an opportunity to turn your digital expertise into measurable improvements for customers and the business.

About TVL

TV Licensing (TVL) helps customers check whether they need a TV Licence, pay or renew their licence, and manage their details online. Capita administers TV Licensing services in the UK on behalf of the BBC, with a focus on improving customer experience and operational efficiency.

Additional Locations: Sheffield, Halifax, Chorley, Blackpool, Preston, Liverpool, Warrington, Leeds, Bolton, Darwen, Blackburn, Birmingham