Senior Manager, Digital & Technology (Digital Experience)

Location: Singapore, East Singapore

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Product Ownership & Roadmap Delivery

• Own the end-to-end product management lifecycle for Ascott's website platform, driving the delivery of enhancements that improve customer experience, operational effectiveness, and business performance.
• Establish and maintain an effective sprint cadence, delivery rhythm, and product governance framework to support evolving business needs.
• Drive the planning, prioritisation, and execution of strategic initiatives across the product roadmap, including platform upgrades, integrations, security enhancements, and performance optimisation.
• Balance competing business priorities while ensuring initiatives are aligned with strategic objectives and customer outcomes.

Stakeholder & Vendor Management

• Serve as the primary product lead and trusted partner to both business stakeholders and external delivery vendors.
• Establish and manage a structured intake, assessment, and prioritisation process for business requests and enhancement opportunities.
• Drive alignment across multiple stakeholder groups by balancing business objectives, technical feasibility, and delivery capacity.
• Hold delivery partners accountable for quality, timelines, and agreed outcomes, proactively identifying and resolving risks and blockers.

Team Leadership & Operating Model Development

• Provide day-to-day leadership, guidance, and coaching to members of the product team, fostering a product-led mindset focused on outcomes and value creation.
• Support the evolution of the team's operating model, helping define future ways of working, governance structures, and portfolio ownership.
• Contribute to shaping how web-related products and adjacent digital experiences are structured and managed across the organisation.

Business Case Development & Strategic Communication

• Build and articulate compelling business cases for strategic initiatives and investment decisions.
• Translate technical concepts, dependencies, and trade-offs into clear business implications and recommendations for senior stakeholders.
• Support informed decision-making through data-driven analysis, product insights, and commercial rationale.

Performance, Risk & Continuous Improvement

• Monitor platform performance, customer feedback, user behaviour, and operational metrics to identify opportunities for improvement.
• Work closely with technology and delivery teams to strengthen platform stability, scalability, security, and overall user experience.
• Establish a culture of continuous improvement by leveraging insights and feedback to shape future roadmap priorities.

REQUIREMENTS

Essential

• Degree in Business, Information Technology, Computer Science, Digital Media, Engineering, or a related discipline.
• Approximately 7+ years of experience in Product Management, Digital Product Delivery, Digital Transformation, or related areas.
• Proven experience managing digital products and platforms within a complex stakeholder environment.
• Solid product management experience, agile or waterfall, with demonstrated success establishing delivery cadence with a new team or partner.
• Demonstrated ability to drive outcomes and influence stakeholders in environments where formal authority may be limited.
• Strong communication, stakeholder management, and problem-solving capabilities.
• Comfortable navigating ambiguity, building structure, and leading change in evolving environments.
• Hands-on and pragmatic, with a strong sense of ownership and accountability.

Preferred

• Working knowledge of APIs, system integrations, and digital platform architecture.
• Experience working within hospitality, travel, consumer, e-commerce, or customer-facing digital environments.
• Familiarity with Adobe Experience Manager (AEM) or other enterprise CMS platforms.
• Exposure to digital experience, customer journey, loyalty, booking, or commerce platforms will be advantageous.

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism

Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.