IT Business Analyst

Location: OH-Ohio-Work from Home

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Job Summary

The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP (such as SAP), CRM (such as Salesforce), and integration platforms. This role focuses on both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications.

The ideal candidate brings solid business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without requiring deep single-platform specialization, and a strong curiosity to learn and expand their technical skills across modern applications and emerging AI tools.

Responsibilities

Participates in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options

Develops business process knowledge and creates process flow diagrams, functional requirements, and related documentation

Translates business needs into clear user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps

Partners with ERP (e.g., SAP) and CRM (e.g., Salesforce) technical teams to support process enhancements and cross-system data flows

Supports data mapping, interface concepts, and reporting requirements between enterprise systems

Collaborates with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management

Communicates technical concepts and project progress simply and concisely to business partners and IT support teams

Actively learns new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization

Explores and applies AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows

Bachelor's degree in a related field preferred, or equivalent work experience preferred

4–8 years of Business Analysis or related experience supporting enterprise applications, preferred

Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred

Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred

Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred

Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred

Experience with test execution, defect triage, and UAT coordination, preferred

Strong verbal and written communication skills with the ability to bridge business and technical teams, required

Willingness and enthusiasm to learn new IT applications, system configurations, and modern technologies, required

Familiarity with AI tools (e.g., Microsoft Copilot, generative AI for documentation, or platform AI capabilities), preferred

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems

Solutions are innovative and consistent with organization objectives

Completes work; independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

May act as a mentor to less experienced colleagues

Anticipated salary range: $96,300 - $137,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 1/05/2027

*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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