Director, AI Transformation & Business Operations

Company Details

Berkley Management Protection offers a modular suite of management liability products through the Grove℠, their bespoke and easy to use platform tailored towards independent agents. Their Trellis Management Liability Portfolio℠ of coverages include directors and officers, employment practices, fiduciary, cyber, crime and miscellaneous professional liability.

Company URL: https://www.berkleymp.com/

Responsibilities

The Director, AI Transformation & Business Operations will have responsibility for leading the development, prioritization, and implementation of artificial intelligence capabilities and operational improvements across Berkley Management Protection. Reporting to the Head of Product, this role partners closely with Underwriting, Operations, IT, Actuarial, Compliance, and senior leadership to identify opportunities that improve efficiency, decision quality, agent experience, and business outcomes. The position balances strategic transformation initiatives with day-to-day operational leadership.

Analyze operational workflows and recommend improvements that enhance efficiency, accuracy, service levels, and user experience

Contribute to requirements development, testing, implementation, and change management activities for system enhancements and operational initiatives

Establish, monitor, and report key performance indicators measuring operational effectiveness, adoption, productivity, quality, and business value

Support product management activities including roadmap prioritization, product enhancements, user experience improvements, and cross-functional project delivery

Lead the adoption of AI technologies, including identification, evaluation, prioritization, implementation, governance, and measurement of AI initiatives across Berkley Management Protection

Develop business cases, requirements, success metrics, and implementation roadmaps for AI-driven capabilities and process improvements

Establish AI governance practices, ensuring compliance with W.R. Berkley standards, company policies, regulatory requirements, and state guidelines

Partner with Product, Underwriting, Operations, IT, and Data teams to translate business opportunities into scalable technology solutions

Develop training materials, documentation, and communication plans supporting operational and AI-related initiatives

Minimum 5+ years of insurance product management, underwriting, operations, business transformation, or related experience

Demonstrated experience leading operational improvement and technology implementation initiatives

Experience with data analysis, business intelligence, automation, and artificial intelligence tools

Strong project and program management skills with a proven ability to drive execution across multiple stakeholders

Excellent written and verbal communication skills

Past experience working collaboratively with Operations, IT, Actuarial and Field to improve operational efficiency

Ability to balance strategic planning with hands-on execution in a fast-paced environment

Valid driver's license required

Approximately 10% travel is required

The Company is an equal employment opportunity employer.

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including:

• Base Salary Range: $150k-$165k
• Eligible to participate in annual discretionary bonus
• Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role